Dedicated Fleet Manager

Drive the Dedicated Difference at CRST The Dedicated Fleet Manager is accountable for the day-to-day operational and financial performance of assigned customer accounts, ensuring safe, efficient, and reliable service execution. This role manages daily driver and load activity, partners closely with customers and internal teams, and drives operational excellence through proactive communication, safety leadership, and disciplined decision-making that supports service, utilization, and profitability goals. Drive the Dedicated Difference at CRST The Dedicated Fleet Manager is accountable for the day-to-day operational and financial performance of assigned customer accounts, ensuring safe, efficient, and reliable service execution. This role manages daily driver and load activity, partners closely with customers and internal teams, and drives operational excellence through proactive communication, safety leadership, and disciplined decision-making that supports service, utilization, and profitability goals. How You\'ll Work Location: Onsite in Cedar Rapids, IA Job Schedule: Sunday - Tuesday and every other Wednesday 7 am - 7 pm Compensation: $63,000 is the full starting salary (Pay Bi-Weekly) * A final amount is dependent on factors including prior relevant experience, knowledge, and location. Additional details will be discussed with qualified candidates during the interview process Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts. Essential Duties And Responsibilities Operational Leadership and Performance: Oversee daily operations and performance of dedicated drivers to ensure safety, compliance, and on-time delivery of customer freight Team Leadership and Development: Lead, coach, and support drivers to promote engagement, retention, and consistent execution of service expectations Customer-Relationship-Management: Foster a collaborative relationship with the customer by maintaining regular communication, addressing service needs, and identifying opportunities to improve efficiency and satisfaction Financial Accountability: Monitor and manage the financial performance of assigned account(s), including driver pay, overtime, equipment utilization, and cost control to achieve profitability goals Safety and Compliance: Promote a safety-first culture by ensuring adherence to Department of Transportation (DOT) and Hours of Service (HOS) regulations, as well as company and customer safety standards Performance Monitoring and Analysis: Track and analyze key performance indicators such as service, utilization, and retention; implement corrective actions to meet performance targets Cross-Functional Collaboration: Partner with planning, maintenance, and leadership teams to align operations, resolve challenges, and optimize resource utilization Continuous Improvement: Identify and implement process improvements to enhance operational efficiency, service quality, and driver satisfaction Availability: Maintain flexibility to support operations beyond standard business hours as needed to ensure service continuity and customer satisfaction Travel: Travel may be required; the amount of travel will vary by role Accountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs Requirements Education: High school diploma or equivalent Physical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided. (Omit if not applicable) Experience: Proven experience in transportation or fleet operations with accountability for service and financial results Customer Management: Demonstrated success building and maintaining customer relationships Analytical Skills: Ability to analyze operational and financial data to identify issues and solutions Leadership: Strong communication, decision-making, and organizational skills to influence outcomes across teams Preferred Qualifications Education: A four-year degree or applicable work experience with demonstrated success Experience: Experience managing customer accounts or dedicated operations with measurable performance outcomes Financial Acumen: Proficiency in analyzing financial data and implementing strategies to improve profitability Technology: Familiarity with transportation management systems and data reporting tools Continuous Improvement: Ability to drive process efficiency and develop action plans based on KPIs Crst Core Value Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities Eeo Statement CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws. #J-18808-Ljbffr