Team Supervisor - HOA Site Management

Team Supervisor – Site Management The Team Supervisor – Site Management plays a pivotal role in driving success across the division by supporting the Division Leadership and collaborating closely with the Manager of Site Inspections. This person will be responsible for the geographical territories as assigned, ensuring the effective implementation of strategies that enhance community impact and engagement while maintaining compliance with property codes and governing documents. The role involves fostering a positive organizational culture, promoting long‑term success through strategic planning and development initiatives, and optimizing service delivery across all divisions. Key Responsibilities Work closely with the Manager of Site Inspections to oversee daily operations, ensuring efficiency and consistency across all divisions. Manage and oversee department operations in alignment with the company’s strategic vision and standards, ensuring continuity and excellence in service delivery. Possess expert‑level knowledge of property codes for all markets and accurately interpret governing documents. Understand processes and backend systems, including CINC Manager, CINC Systems, the Spectrum and JellyBird apps, and CINC WebAxis. Support and facilitate cross‑divisional support among teams. Conduct audits, review, and edit property bullet‑point forms at least quarterly to ensure understanding. Own and understand all aspects and systems for Fleet Management, including: Fleet Car Management – D/W Fleet Car Log, Maintenance Log, Receipt Submissions, Fleet Car GPS, Fleet Car Remote Parking Agreement, Fleet Car Check‑In/Check‑Out. Approve small repairs when needed. Collaborate with other Assistant Managers of Site Inspections to create and refine Violation Policies, Quality Control procedures, and Letter Templates. Conduct Legal Packet Submissions and input and review to ensure proper setup of Letter Templates for Policies. Coach, develop, and mentor Site Managers; evaluate employee performance and provide feedback to the Manager of Site Inspections. Monitor team performance with monthly 1:1s and Playbooks every 6 months; review Drive Reports for completion, accuracy, and consistency. Audit and review Homeowner Correspondence through the homeowner portal and app to ensure consistent responses. Implement coaching and training based on feedback from the Assistant Manager of Compliance on account errors. Develop and maintain strong relationships with Board Members in all divisions, acting as a trusted advisor to address complaints promptly and effectively. Address and resolve escalated homeowner challenges, ensuring timely and effective solutions that enhance customer satisfaction. Collaborate with the Client Relations Manager to implement strategies that ensure a high level of customer satisfaction, monitoring feedback and making recommendations for improvements. Analyze customer feedback routinely to identify areas for improvement and recommend changes to the Manager of Site Inspections. Regularly assess customer service practices to ensure they meet company standards and identify opportunities for enhancement. Develop and maintain strong relationships with Division Leadership, Community Manager teams, and Site Management teams to ensure alignment with organizational goals and priorities. Audit Team Schedules to ensure contractual obligations are met and facilitate seamless communication among departments. Gather and analyze feedback from Division Leadership and Community Management teams to identify areas for improvement; collaborate with Site Management to implement solutions. Provide strategic support to division leaders and Community Managers, assisting in the development and execution of plans that drive organizational success. Address and resolve conflicts or challenges within the division promptly, fostering a positive and productive work environment. Support leadership and team development initiatives by identifying opportunities for growth and providing resources to enhance skills and capabilities. Coordinate and optimize portfolio assignments with the Manager of Site Inspections and Division Leaders, ensuring alignment with strategic objectives and efficient resource allocation. Create FAQs with continued training and support to Community Managers, working closely with the Manager of Site Inspections. Requirements Must possess a valid driver’s license, auto insurance, and a safe driving record. Prior industry experience is not required, but initiative and the ability to work independently are highly valued. Knowledge Computer literate and familiar with Microsoft Word and Excel. Understand how to enter data into databases and on iPads. Desired Skills Proven skill in conflict resolution and customer service. Detail oriented with a positive attitude. Influential and a culture champion. Critical thinking and strong organization and time‑management skills. Problem‑solving and analysis abilities. Clear and professional communication, both written and verbal. Abilities Understand and carry out oral and written requests. Multitask and learn in a fast‑paced environment. Customer‑service minded with the ability to work as part of a team and maintain a calm demeanor during customer interactions and peak times. Spectrum Association Management Highlighted Benefits First year required to work out of the local office; thereafter may transition to a hybrid plan. Recognized as Best Places to Work since 2007. Fastest Growing Company – Fast Track 50 in 2020. San Antonio‑based homeowners’ association management company. Privately owned with over 20 years in business and no layoffs during that time. Work / Life balance and 5 weeks of PTO. 40 paid hours per year for community service activities. 11 annual paid holidays. Internal Learning and Development Management System. Full suite of benefits including Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401(k) program. Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices). Well‑structured career track plan with a 6‑month review. Annual salary $50,000.00 with reviews and performance increase opportunities every 6 months. Company Fleet Car provided. Address: 5212 Tennyson Parkway #130 Plano, Texas 75024 9800 Hillwood Parkway Ft. Worth, Texas 76177 For more information about Spectrum AM, visit our website at Spectrum AM is an Equal Opportunity Employer. #J-18808-Ljbffr