Medical Assistant / Patient Support Assistant (MA/PSA) - Ortho

Hourly Pay Range: $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Medical Assistant / Patient Support Assistant (dual role) - Ortho

• Location: 21481 N Rand Rd, Kildeer, IL

• Full Time: 40 hours/ week

• Hours: Varies Monday - Friday, 7:00 AM - 6:30 PM. Typically 8-9 hour shifts.

• Travel Required: Frequent Travel to surrounding offices in Arlington Heights and Schaumburg

What you will do:

Provide skilled front office and clinical support to the physician practice and serve as a liaison between the physician and patient to coordinate care. When required, provides direct patient care by working collaboratively with the care team. Functions as a member of the patient’s ambulatory care team while delivering exceptional customer service, ensuring patient safety, privacy and loyalty. Provide healthcare services under the direction of the Practice Manager and/or designee, and physicians throughout Endeavor Health.

• Document accurately in the EMR and adhere to patient confidentiality standards. This includes obtaining/verifying medical history, medications, allergies, reason for visit, etc.

• Accurate collection and documentation of vital signs, prepare patients for physician visit, utilize the standardized rooming patient protocol to complete all required documentation fields including medical history, reason for visit, and questionnaires

• Administer medications per physician orders such as Perform EKGs, spirometry testing, and other office performed tests per physician orders and by following documented competencies

• Distribute post-care direction(s) prepared by physician to patient

• Assist in procedures as needed including room set up, preparation, clean up, and ensure supplies are maintained for each practitioner. Also responsible for cleanliness of clinical and non-clinical areas such as patient rooms and laboratory

• Assist with obtaining prior authorizations and pre-certifications as needed

• Abstract clinical information into Epic at the direction of the physician or practice manager

• Perform clinic inventory tracking, stocking, audit expiration dates of all patient care items

• Obtain medical records from organizations outside Endeavor Health

• Create and open orders per protocol or as directed by provider

• Answer all incoming telephone calls to the office and handle each as appropriate, in accordance with NorthShore telephone customer service standard. Take accurate and complete messages according to protocols

• Provide timely responses to EMR messages and appointment requests & other In Basket messages. Follow-up on patient issues as appropriate

• Confirm/update & distribute call schedule; notify answering service, & internal on-call system, etc.

• Complete prescription refills as per practice protocol

• As directed, communicate test results & other information to patients via EMR or telephone

What you will need:

• High School Diploma or GED required

• Certification: BLS/CPR Certification for the Healthcare Provider required specifically from the American Heart Association

• Keyboard and computer skills

Benefits (For full time or part time positions):

• Premium pay for eligible employees

• Career Pathways to Promote Professional Growth and Development

• Various Medical, Dental, Pet and Vision options

• Tuition Reimbursement

• Free Parking

• Wellness Program Savings Plan

• Health Savings Account Options

• Retirement Options with Company Match

• Paid Time Off and Holiday Pay

• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website ( to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”.

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.