Personal Lines Account Manager

This Jobot Job is hosted by: Dana Stark Are you a fit? Easy Apply now by clicking the "Quick Apply" buttonand sending us your resume. Salary: $65,000 - $75,000 per year A bit about us: We strive to be the partner of choice for customers, insurance carriers and employees looking for long-term relationships built on a foundation of trust. This is supported by our core beliefs that help us act as voice and one vision. Why join us? We have local clients to global clients and attribute our growth to our reputation of taking care of all of their insurance needs. Job Details Job Summary: The Personal Lines Account Manager is responsible for managing and servicing a book of personal lines insurance accounts, including home, auto, umbrella, and other personal policies. This role requires strong customer service skills, attention to detail, and the ability to build lasting relationships with clients and carriers. The Account Manager works directly with clients to assess their insurance needs, provide coverage recommendations, and ensure client satisfaction through timely service and effective communication. Key Responsibilities: Manage and service a personal lines book of business, including policy renewals, endorsements, and billing inquiries. Provide exceptional customer service by responding to client requests, questions, and concerns in a timely and professional manner. Review coverage needs and advise clients on appropriate policy changes and enhancements. Process policy changes, quotes, cancellations, reinstatements, and bind coverage as needed. Prepare renewal summaries, proposals, and comparisons for clients. Maintain accurate records and documentation in the agency management system (e.g., EPIC, AMS360, Applied). Coordinate with insurance carriers to obtain quotes, resolve billing issues, and ensure timely issuance of policies. Identify opportunities for cross-selling or upselling additional coverage and refer to producers as needed. Ensure all activities are compliant with agency procedures and applicable regulations. Develop and maintain positive relationships with clients, underwriters, and internal team members. Qualifications: High school diploma or equivalent (Associate's or Bachelor’s degree preferred). Valid Property & Casualty Insurance License. 2–5+ years of experience in personal lines insurance account management. Proficient in insurance agency management systems and Microsoft Office Suite. Strong knowledge of personal insurance products and markets. Excellent communication, organizational, and problem-solving skills. Ability to multitask, prioritize, and work independently in a fast-paced environment. Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy