Weekend Overnight Member Services Representative

Benefits Earned Paid Sick Time Free food & snacks Opportunity for advancement Job Summary The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The Overnight Closer will also close that day’s shift and perform nightly cleaning duties. Essential Duties and Responsibilities Greet members, prospective members, and guests, providing exceptional customer service. Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. Handle new member sign-up. Take prospective members on tours. Facilitate needed updates to members’ accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Close shift for that business day. Qualifications / Requirements Customer service background preferred. Friday through Sunday availability required. Basic computer proficiency. Passion for fitness and health. Upbeat and positive attitude. Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Ability to work 3rd shift (overnights). Must be able to occasionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law. #J-18808-Ljbffr Planet Fitness - Cambridge Fitness