ServiceNow ITAM SME
Tek Leaders Inc
Job description
Job Title: ServiceNow ITAM SME (Software Asset Management & Hardware Asset Management)
Location: San Diego, CA (Remote) only on w2
Mandatory Skills : ServiceNow CMDB, ServiceNow Integration Hub, ServiceNow ITSM, ITAM, HAM, SAM
Experience
- 8+ years of overall IT experience
- 5+ years of hands-on experience in ServiceNow ITAM implementations
- Strong experience in SAM Pro, HAM Pro, CMDB, Discovery, and Asset Lifecycle Management
- Experience working in enterprise-scale ServiceNow environments
Key Responsibilities
ITAM Solution Design & Implementation
- Lead end-to-end implementation of ServiceNow ITAM solutions (HAM Pro & SAM Pro).
- Conduct requirement gathering workshops and translate business requirements into scalable ServiceNow solutions.
- Design and configure asset lifecycle processes including procurement, receiving, deployment, inventory, maintenance, and disposal.
- Implement software license management, reclaim processes, compliance reporting, and optimization initiatives.
Asset & Configuration Management
- Integrate ITAM with CMDB, Discovery, Service Mapping, Procurement, and ITSM processes.
- Define data models, asset classes, lifecycle states, and governance standards.
- Ensure CMDB and Asset Repository accuracy through reconciliation and automation.
- Drive asset normalization and software entitlement management activities.
Integration & Automation
- Integrate ServiceNow with:
- SCCM/MECM
- Microsoft Intune
- Active Directory
- Procurement systems (SAP, Oracle, Coupa, etc.)
- Cloud platforms (Azure, AWS)
- Develop automation using Flow Designer, IntegrationHub, Business Rules, and Scripted APIs.
Governance & Compliance
- Define ITAM governance framework, policies, and operational procedures.
- Monitor software compliance and license utilization.
- Support internal and external audits.
- Provide KPI and executive dashboards for asset compliance, utilization, and cost optimization.
Stakeholder Management
- Work with Procurement, Finance, Security, Infrastructure, and Operations teams.
- Act as the functional and technical SME for ITAM-related initiatives.
- Conduct workshops, training sessions, and knowledge transfer activities.
Required Skills
- ServiceNow ITAM (HAM Pro, SAM Pro)
- CMDB & CSDM
- Discovery & Service Mapping
- Asset Lifecycle Management
- Software License Management
- ServiceNow Flow Designer & Integration Hub
- REST/SOAP Integrations
- JavaScript & ServiceNow Scripting
- ITIL v4 Processes
- Reporting & Performance Analytics
Preferred Certifications
- ServiceNow Certified System Administrator (CSA)
- Certified Implementation Specialist - Software Asset Management (CIS-SAM)
- Certified Implementation Specialist - Discovery
- Certified Implementation Specialist - Service Mapping
- ITIL V4 Foundation Certification
Key Deliverables
- ITAM Strategy & Roadmap
- HAM Pro / SAM Pro Implementation
- CMDB and Asset Governance
- License Compliance Management
- Integration Design & Documentation
- Executive Dashboards & KPI Reporting
- Process Documentation and SOPs
Vacancy posted 5 days ago
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