Debit Card Dispute Specialist

This is a contract position.Interested in this role You can find all the relevant information in the description below.This person will work a hybrid schedule, with 3 days onsite in Vienna, VA.In this role, you will:Review, process and resolve Debit Card dispute claims. Research and process chargebacks, arbitration, or compliance cases on other financial institutions through Visa/Mastercard.Respond to escalated member inquiries from Contact Center and branch personnel. Resolve member disputes directly with merchants.Assist members by reviewing and understanding documentation provided by members and merchants regarding disputes, contract terms and conditions.Remain alert and informed of threats to account security, counterfeit operations and loss prevention risk and fraud insurance.Work under direct supervision.The skills we are looking for in this role include:Familiarity with day-to-day PIN-based dispute or signature-based chargeback regulations, processes, procedures and systemsExposure to accounting, research or auditing techniques and methods in a financial institutionExperience in assimilating information, analyzing facts and developing logical conclusionsExperience in financial transaction/processing xhyhwjd related responsibilitiesExposure to internal auditing, compliance, programming or modelingWorking knowledge of compliance and regulations related to debit card disputesAbility to handle multiple tasks simultaneously with a high degree of accuracyExperience in working in a high-volume, fast-paced environmentEffective member/customer service skills