Fraud Management Specialist

Fraud Management SpecialistLooking for a Fraud Management Specialist for a long term hybrid contract position in Pensacola, Florida. Preference for someone with finance experience and real estate/mortgage experience.Responsibilities:Assist business unit management in establishing effective department policies, processes, standards, and reporting to balance department goals against financial fraud.Provide recommendations to create, improve and implement effective fraud policies, procedures, and changes to current fraud detection systems and methods.Ensure timely, effective processing and resolution of fraud case management.Build cross functional collaboration and partnerships with business units and Security to ensure solutions and analysis align with strategic business initiatives and achieve desired objectives.Identify training needs for department staff.Work on fraudulent activity issues requiring working knowledge of organizational objectives and priorities.Identify patterns of activity indicating possible fraud or account abuse.Monitor member account transactions to proactively identify fraudulent activity, suspicious communications, take immediate corrective/protective action, and escalate alerts/cases to the appropriate Security division for in-depth investigation.Manage the review/analysis of potential fraud and forgery cases prior to submission to Security.Track and monitor progress of fraud cases; inform related parties of status and actions taken on fraud accounts.Communicate with internal and external customers on fraud and security issues, problem resolution, and account information as defined by internal policies, process, and procedure.Identify and analyze opportunities for new and/or improved processes, data, or technology; provide clear picture of possible outcomes.Serve as subject matter expert concerning fraud trends.Support projects related to fraud detection, prevention or root cause analysis.Collect, prepare and maintain data for analysis, reports, and reference.Establish incident response standards, related training requirements, and processes and procedures to ensure quality response to various forms of security issues (e.g., fraud) and resolve/achieve maximum protection of members and assets.Provide or coordinate training to users regarding change/release management processes and procedures; document and communicate updates.Collaborate with business areas to gain an understanding and impact of transactions process and procedures on other process and procedures, and identify risk potential for fraudulent activity.Requirements:Bachelor's degree in Business, Finance, or related fieldBasic word processing and spreadsheet software skillsEffective verbal and written communication skillsBasic database and presentation software skillsBasic skill exercising initiative and using good judgment to make sound decisionsAbility to work independently and in a team environmentFamiliarity with managing multiple priorities independently and/or in a team environment to achieve goalsEffective organizational, planning and time management skillsBasic research, analytical, and problem solving skillsBasic skill interpreting and synthesizing large amounts of informationEffective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulationsFamiliarity with data querying, reporting, forecasting, analysis and operations research, including statistical methods and modelingFamiliarity with credit union operations/processes and proceduresExposure to working with/for depository and lending institutionsBasic skill analyzing business operationsFamiliarity with NCUA regulations that govern the activities, products and services of the business unitFamiliarity with policies, instructions and regulations related to investigating fraud casesFamiliarity with products, services, processes, requirements, and systems related to the business unitExposure to working with/for leadership and management in diverse and complex operational environmentsAdvanced knowledge of client's functions, philosophy, operations and organizational objectives