Helpdesk Specialist
$65k - $70kSocket
Role Overview We are seeking a Helpdesk Specialist to provide advanced technical support and troubleshooting services to end users across a diverse IT environment. This role serves as a key escalation point from Tier 1 support, ensuring timely resolution of complex issues related to desktop systems, applications, and enterprise tools. What You Will Do Provide Tier 2 support for escalated incidents and service requests via phone, email, web portal, and in-person support. Troubleshoot and resolve issues related to desktop and laptop systems, enterprise applications, and email systems. Why It Might Be a Fit The ideal candidate will have hands-on experience supporting PC and Mac systems, strong customer service skills, and the ability to diagnose and resolve technical issues in a fast-paced environment. Requirements 5+ years of experience in Help Desk / Service Desk support (Tier 2 preferred) Experience supporting Windows and macOS environments Hands-on experience with Active Directory / Azure AD and Microsoft Office / Office 365 Experience with ticketing systems such as ServiceNow or Remedy Strong troubleshooting skills across hardware, software, and network issues Excellent communication and customer service skills Benefits Salary range: $65,000 - $70,000 #J-18808-Ljbffr
Vacancy posted 5 days ago
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