Surgery Scheduler

Surgery SchedulerAre you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare's most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.Job Description Summary:The Surgery Scheduler maintains physician's clinics and surgery schedules, provides direct assistance to physicians, and manages communication and correspondence directly with staff, patients, physicians and the Practice Leader. The Surgery Scheduler also maintains exceptional communication with local hospital and outpatient facilities.Essential Functions and Responsibilities:Scheduling:Making appointments for new and returning patientsScheduling surgeries, procedures and colonoscopiesMaintaining physician schedules to assure efficient work flowInterfacing with Practice Leader regarding scheduling issuesDirect assistance to physicians:Providing administrative assistance to physiciansObtaining necessary authorizations for surgeries, procedures and colonoscopies, if applicableSubmitting clinical information to outside sources at request of doctor, i.e. medical records for consult referrals, surgery details, etc.Direct communication with patients:Answering incoming telephone calls and providing excellent customer serviceProviding new patients with patient packets for registration and prep information for surgeries, procedures and colonoscopiesGreeting patients as the enter and leave the clinic in a welcoming, professional mannerSending letters to patients regarding surgery informationOffice Maintenance:Maintaining order in the waiting room throughout the dayKeeping work area effectively in order and free from hazardsMaintain exam rooms as neededReport facility problems immediatelyGeneral:Remains professional, calm, and effective in emergent or high-pressure situationsAct as a team player with all staff membersPerform all other duties as required or assigned.As a key responsibility, you will lead projects focused on establishing standardized scheduling practices organization-wide.This position may require working in multiple locations.Qualifications:Education:High school diploma or General Educational Development (GED) certificate required.Experience:At least two years of related medical office experiencePrior referral and authorization experienceDemonstrated punctuality, reliability, and professionalismPrior surgery scheduling experience preferredDemonstrated and exceptional follow through and completion of tasksHistory of exceptional customer service skillsAbility to multi-task effectivelyStrong attention to detailUnderstanding and usage of medical terminologyKnowledge of CPT and ICD-10 codes, especially related to general surgery a plusExpertise in effective, tactful communication skillsExperience with and proficiency in use of electronic medical record systems. Allscripts a plus.Ability to read, write, do arithmetic, and apply reasoning skills equal to at least that of the average high school graduate.Proficient computer skills and accuracy of data entryAbility to work unsupervisedAccommodation:Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources.C.A.R.E.S. Standards:MarinHealth seeks candidates ready to model our C.A.R.E.S. standards—Communication, Accountability, Respect, Excellence, Safety—which foster a healing, trust-based environment for patients and colleagues.Health & Immunizations:To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.Compensation:The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth's compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.Equal Employment:All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.