Senior IT Specialist - Mission-Critical Voice Networks

The Networks and Telecommunication Services (NaTS) Service Line is seeking to fill an Information Technology Specialist position. Serves as a senior specialist under the Integrated Network and Infrastructure Office and is responsible for planning, development, installation, operations, and maintenance in support of communications systems and facilities. Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-12, you must have one year of directly related specialized experience equivalent to the GS-11 level. Qualifications for GS-12 Experience working with engineering, implementing, and sustaining mission-critical voice communication systems supporting operational and command environments under minimal supervision; Experience providing technical oversight and contractor performance assessment measurement for mission critical voice services, ensuring compliance with operational requirements and service level agreements. Skilled in performing contractor performance evaluations, reviewing voice network designs and deliverables; Experience executing network engineering projects from design through end to end implementation. To qualify for GS-13, you must have one year of directly related specialized experience equivalent to the GS-12 level. Qualifications for GS-13 Experience working at an independent level with engineering, implementing, and sustaining mission-critical voice communication systems supporting operational and command environments. Experience providing technical oversight and contractor performance assessment measurement for mission critical voice services, ensuring compliance with operational requirements and service level agreements. Skilled in performing contractor performance evaluations, reviewing voice network designs and deliverables; Experience leading network engineering projects from design through end to end implementation. IT Competencies Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit to review NASA's guidance on the use of AI tools during the application process. #J-18808-Ljbffr US John F. Kennedy Space Center