Local Success Coach (Part Time Sales & Customer Service Coordinator)

Job Description

Job Description

Work from home as part-time Local Success Coach (LSC)! Great part-time position for anyone interested in cultural exchange, child care and child development, helping families be successful, and engaging with international young adults.

We are looking for a Local Success Coach to help support our Host Families and Au Pairs in your area and build strong relationships with Families in your area and Au Pairs from around the world.

Employment Type:

· Part-time, estimated 1.4 hrs. / wk.

· Work-from-home / remote

· Independent contractor / 1099 / self-employed

· Candidate must live within one hour drive time of Southern Charlotte, NC

This position is part-time, with full-time potential as the number of families and Au Pairs you represent grows. This position is work-from-home and you make your own schedule/hours while adhering to timely requirements of Au Pair program regulations. Must be self-motivated, sales-driven and professional with interpersonal & counseling skills.

Your compensation is organized into tiers based on the total number of active families in your service area. Currently the Southern Charlotte, NC area has 4 active families.

For an area of this size, you will spend approximately 1.4 hours per week or 74 hours per full year supporting your families and Au Pairs. The estimated yearly compensation for a cluster this size is up to $4,500.

If you are able to grow your cluster to at least 11 families, this will increase your estimated hours to 3.0 per week and 161 hours per full year. The estimated yearly compensation for a cluster this size is $9,300.

As an independent contractor you are paid monthly for the deliverables submitted for the prior month. The compensation range listed above is an estimated yearly figure that is based on the current number of clients (Active Count) in your area. The hourly rate equivalent of per deliverable pay structure is approximately $60 but given the fluidity of your family and Au Pair cluster size, this figure can fluctuate based on client changes during the year.

Responsibilities Include:

Go Au Pair’s focus is to promote meaningful international family relationships, inspire personal enrichment and have fun by fostering wildly successful cultural child care experiences. We are passionate about culture: showing it, sharing it and reshaping it.

Go Au Pair values fun and encourages enjoyment and growth – not only for our participants but for our Community as well. As an LSC, you interact directly with participants and play a vital role in educating, communicating, sharing, being awesome and having fun!

Your primary duties include:

- Providing information and supporting families during the matching process

- Explaining regulations, policies, and rules to Host Families & Au Pairs

- Conducting in-home family interviews/site visits to confirm families understand the program regulations and can host an Au Pair in their home

- Conducting in-home orientations upon arrival of a new Au Pair

- Conducting monthly phone and in person communications with families and Au Pairs

- Organizing frequent in-person "cultural events" in local area for Au Pairs

- Working with headquarters staff as a team to support families and Au Pairs

- Developing personal relationships with families and Au Pairs and maintaining high quality level of communication

- Executing marketing initiatives coordinated with headquarters

- Assisting during crisis and conflict situations quickly and professionally

- Supporting families and Au Pairs with conflict resolution and issue management

Skills, attributes and equipment:

Required:

- Excellent communication and people skills

- Strong attention to detail

- High energy, enthusiasm, and motivation

- Access to a home computer/laptop

- Access to internet & car

- Interest in international exchange and education

Nice to have:

- Counseling and conflict resolution experience

- Interest in marketing and growing their local area

- Access to an iPad / tablet to display information during your in-home sites visits and orientations

Training and on-boarding:

To become knowledgeable about how the Au Pair Program works and to learn how to perform your LSC tasks, you’ll need about a year’s worth of experience.  This year timeframe is a typical duration of a family’s placement with an Au Pair and provides you with the full experience of supporting both parties, from start to finish. 

To assist you with this learning process, your training is separated into three major parts.

Part one occurs over the first three months: this new hire training and on-boarding process helps you learn about Go Au Pair, the Au Pair program, the rules, and regulations families follow and how to perform ongoing LSC tasks to support your area.

This paid training is approximately 2.5 hours per week and includes reading, watching videos, self-exercises, and meeting with training personnel. During the first month, you will only be responsible for completing the training while your training mentor will provide support and service to your area until you’re finished – at which point the cluster will be handed off to you.

Part two occurs between months 2 to 6: with your area now assigned to you, you'll apply what you learned in group one's trainings but with your actual families and Au Pairs. Your mentor conducts various one-on-one sessions, each to assist you as you perform each of your LSC tasks for the first time. This paid training is approximately 1.5 hours per month and each includes reading, watching videos, self-exercises, and meeting with training personnel.

Part three of the training is a 10-week program and occurs approximately 6 months after you’ve started. This training focuses on teaching you about the matching process and how you can help families find the right Au Pair. This paid training is approximately 3.5 hours per week and includes reading, self-exercises, and meeting with training personnel.

To Apply:

Please send a Cover Letter and respond to the ad

ABOUT US

The position is with one of the top Au Pair agencies in the country with over 30 years of experience doing business in the child care industry. Our Au Pair Agency is one of original agencies designated by the U.S. Department of State. The International Au Pair Association (IAPA) has awarded 3 of our Au Pairs as the IAPA Au Pair of the Year award – most recently in 2022

The Au Pair Program was established in 1989 by the Department of State to help increase cultural exchange and international relations. An Au Pair is a young adult from around the world who comes to the United States to live in a family’s home to have a cultural experience and then return home. The Au pair will provide 45 hours of child care each week in exchange for room and board and a small stipend.

-us

Go Au Pair promotes meaningful global family relationships, inspires personal enrichment and encourages fun. Through the Au Pair Program, Go Au Pair fosters wildly successful cultural child care experiences.

Designated in 1989, Go Au Pair is one of the original six sponsoring agencies authorized to execute the Au Pair Program. Starting out as a nanny business, Go Au Pair has been childcare focused since the beginning and continues fulltime focus on childcare by exclusively offering the Au Pair category BridgeUSA program. Over the last 30+ years we have helped tens of thousands of Au Pairs and Families with successful exchange experiences. We are a solid medium-sized agency in terms of volume and our headquarters office remains in its original location in beautiful Salt Lake City, UT.

Company Description

Go Au Pair promotes meaningful global family relationships, inspires personal enrichment and encourages fun. Through the Au Pair Program, Go Au Pair fosters wildly successful cultural child care experiences.\r\n\r\nDesignated in 1989, Go Au Pair is one of the original six sponsoring agencies authorized to execute the Au Pair Program. Starting out as a nanny business, Go Au Pair has been childcare focused since the beginning and continues fulltime focus on childcare by exclusively offering the Au Pair category BridgeUSA program. Over the last 30+ years we have helped tens of thousands of Au Pairs and Families with successful exchange experiences. We are a solid medium-sized agency in terms of volume and our headquarters office remains in its original location in beautiful Salt Lake City, UT.