Field Service Technologist, Mitsubishi CNC Laser Machinery

Job Description

Job Description

Field Service Technologist

Focus: Mitsubishi CNC Laser Machinery

Base: Remote within the U.S. — travel required

A customer’s production line is idle. You arrive, review the error history, study the wiring diagram, and methodically test voltages with a multimeter. You isolate a faulty component, rebuild and realign the mechanism, validate cut quality, and brief the team on the fix. The shop is back in motion—because of your expertise.

• Be the on-site expert for diagnosing, troubleshooting, and repairing Mitsubishi laser cutting systems.
• Carry out detailed inspections: dismantling, rebuilding, alignment, and system adjustments.
• Provide remote phone support when it accelerates customer uptime.
• Explain issues, schedules, and outcomes with clarity and professionalism.
• Read and apply schematics, wiring, and block diagrams to drive accurate repairs.
• Record service findings thoroughly and file expenses promptly.
• Maintain tools, test equipment, and service vehicles to high standards.
• Contribute to additional tasks that improve customer satisfaction and team performance.

Expect Monday–Friday travel with most returns by Friday evening. Coverage is primarily regional with potential nationwide or occasional international assignments. You’ll receive comprehensive training designed to help you grow a durable career in machinery and manufacturing technology.

• Experience with machining, manufacturing processes, or industrial equipment service.
• Hands-on skill using voltmeters/multimeters, calipers, micrometers, and dial indicators.
• Comfort with Windows-based computers and service applications.
• Strong written and verbal communication.
• Comfort working at heights when required.
• Valid driver’s license with a clean driving record.
• Availability for extensive Monday–Friday travel.

• Associate degree or technical certification (electronics, mechanics, mechatronics, or related).
• Evidence of resolving electrical and mechanical faults.
• Ability to interpret manuals, electrical schematics, and wiring diagrams.
• Familiarity with electrical measurement tools (e.g., voltmeter, oscilloscope).
• Experience with precision instruments (indicators, micrometers, feeler gauges, etc.).

• Primarily indoors at customer sites; exposure to variable temperatures, noise, and industrial settings.
• Frequent travel/driving via personal vehicle or approved rental; reimbursed per policy.
• Occasional overtime; safe vehicle operation required.

• Frequent bending, twisting, kneeling, standing, and intensive hand work.
• Lift/carry up to 20 lbs. routinely; up to 50 lbs. occasionally.
• Push/pull up to 50 lbs.; use carts or mechanical aids for heavier loads.
• Strong visual acuity with color recognition.

• Mechanical Troubleshooting Skills
• 120/208/240/480 Voltage Systems and High Voltage Systems
• Electrical Installation, Wiring, Troubleshooting, and Repair
• Industrial Electrical Systems; Electrical Schematic Reading
• Pneumatics Troubleshooting; Hydraulic Systems & Components
• Equipment Diagnostics & Troubleshooting
• Equipment Installation & Wiring; Equipment Installation
• Equipment Repair & Maintenance; Maintenance and Repair Skills
• CNC Machine Setup & Changeover
• Field Service Readiness; Lockout/Tagout (LOTO)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.