Front Desk Representative

Job Description

Job Description

Job Type: Part-Time
Schedule: Approximately 20–30 hours per week, with some Saturdays required
Pay: Based on experience

About Us
The Mount Tech is a growing technology installation company specializing in TV mounting, home audio, security cameras, networking, home theaters, and smart home solutions.
We're looking for a friendly, dependable, and motivated individual to join our office team! This position is ideal for someone who enjoys interacting with customers, staying organized, and helping a growing business succeed.

Key Responsibilities

• Answer incoming phone calls and assist customers with questions, service requests, and scheduling.

• Follow up with customers on outstanding quotes and help turn opportunities into booked jobs.

• Greet walk-in customers and provide a welcoming showroom experience.

• Learn and operate our Point of Sale (POS) system to assist with purchases and transactions.

• Assist customers with basic product information and available services.

• Maintain accurate customer records and update information in our CRM system.

• Help with general office duties, customer communications, and daily administrative tasks.

• Work closely with our teams to provide excellent customer service.

What We're Looking For

• Strong communication and customer service skills.

• Friendly, professional, and positive attitude.

• Comfortable talking with customers over the phone and in person.

• Organized, dependable, and detail-oriented.

• Basic computer skills and willingness to learn new software.

• Ability to multitask in a fast-paced environment.

• Comfortable following up with customers and discussing quotes.

• Previous office, retail, or customer service experience preferred but not required.

• Bilingual (English/Spanish) is a plus!

Schedule & Availability

• Approximately 20–30 hours per week.

• Flexible weekday scheduling based on business needs.

• Some Saturdays are required.
  
  
• Position is onsite at our Tyler, TX location.

Why Join The Mount Tech?

• Be part of a growing local business.

• Friendly, team-oriented environment.

• Opportunity to learn about home technology and customer sales.

• Hands-on training with office software, customer management, and POS systems.

• Opportunity for professional growth as our company expands.

We look forward to meeting you!