The Assistant Vice President - Property & Casualty Claims

Assistant Vice President, P&C Claims

The Assistant Vice President, Property & Casualty Claims is a senior-level claims advocacy position responsible for managing a portfolio of complex P&C claims on behalf of HUB International Northeast's clients. This role requires deep knowledge of insurance coverages, strong carrier relationships, and a demonstrated ability to analyze policy language and challenge carrier coverage determinations when warranted. The AVP serves as a trusted resource to Account Executives, producers, and clients, delivering high-quality claims advocacy that supports client retention and drives value across the organization.

Claims Advocacy & Coverage Analysis

• Manage a high-volume portfolio of P&C claims across General Liability, Property, and Auto lines, advocating on behalf of clients from initial notice through resolution.
• Analyze carrier coverage positions, reservation-of-rights letters, and disclaimers; draft well-reasoned rebuttals and appeals grounded in policy language, case law, and industry standards.
• Monitor claims activity, maintain up-to-date diary entries in Epic, and ensure timely follow-up on all open matters to drive claims toward the most favorable outcomes.
• Identify and escalate potential E&O exposure situations to management and the Office of General Counsel promptly and in accordance with internal protocols.
• Coordinate with carrier adjusters, defense counsel, and third-party administrators to ensure claims are being overseen in the client's best interest.

Client Service & Relationship Management

• Serve as the primary claims contact for assigned clients, delivering responsive, empathetic, and professional service that reflects HUB's commitment to client advocacy.
• Build and maintain strong relationships with carrier claim managers and decision-makers at key partners.
• Participate actively in PRISM calls, quarterly claim reviews, and renewal strategy meetings, providing detailed claims intelligence that supports the marketing and account teams in securing favorable terms.
• Establish and manage Special Handling Instructions (SHIs) for self-insured/captive (SCM) accounts and coordinate with carriers and TPAs on claims handling protocols.

Collaboration & Cross-Functional Engagement

• Collaborate effectively with Account Executives, producers, and internal departments to share claims insights, resolve issues, and strengthen overall client service delivery.
• Engage across practice groups—including specialty lines, healthcare, and professional/executive risk—to support matters that implicate multiple coverage lines.
• Contribute to the claims dashboard, successful results log, and other management reporting tools on a consistent and timely basis.
• Participate in internal training initiatives and share educational opportunities and knowledge with team members.

Leadership & Team Development

• Mentor and support junior claims advocates, providing guidance on complex coverage situations, claim handling strategy, and professional development.
• Assist claims leadership with workflow management, new claim assignments, and operational improvements such as Smartsheet implementation and claims review standardization.
• Conduct claim file audits to ensure quality, accuracy, and compliance with HUB's claims advocacy standards.
• Take initiative in leading team efforts on high-profile or sensitive matters, serving as a resource for the broader claims team on coverage questions and best practices.

Qualifications

Required

• Minimum of 7–10 years of progressive experience in insurance claims advocacy, claims adjusting, or a related coverage role within a brokerage or carrier environment.
• Strong knowledge of commercial lines coverages, including General Liability, Property, Auto, Umbrella/Excess, and related policy forms.
• Demonstrated experience drafting coverage rebuttals, analyzing policy language, and challenging carrier disclaimers.
• Excellent written and verbal communication skills with the ability to convey complex coverage positions clearly to clients, carriers, and internal stakeholders.
• Strong organizational skills with the ability to manage a high-volume caseload, prioritize effectively, and meet deadlines in a fast-paced environment.
• Proficiency with claims management systems (e.g., Epic) and standard office productivity tools.
• Collaborative mindset with a proven ability to work effectively across departments and with diverse internal and external stakeholders.

Preferred

• Professional designation such as CPRIA, AINS, ARM, CPCU, or equivalent.
• Experience managing personnel within carrier or broker claims team setting.
• Experience handling real estate/property management claims.
• Knowledge of self-insured/captive account claims management and Special Handling Instruction protocols.
• Familiarity with multi-jurisdictional claims handling in the Northeast region (NY, NJ, CT).

Core Competencies

Aligned with HUB International's Leadership Capabilities framework, the successful candidate will demonstrate strength in the following areas:

• Think Strategically – Understands the broader organizational picture and investigates all potential options, risks, and outcomes to drive results for clients.
• Know the Business – Understands how claims advocacy drives client retention and revenue; appreciates the connection between claims outcomes and account marketing.
• Drive Results – Maintains high standards of accountability and concentrates efforts on achieving high-quality results aligned with HUB's values and guiding principles.
• Be Agile – Thrives in a fast-paced, high-volume environment by anticipating and responding to changes with quick, focused, and adaptable behaviors.
• Foster Boundaryless Collaboration – Works across disciplines, practice groups, and geographies, leveraging the strengths of colleagues to deliver optimal client outcomes.
• Communicate with Impact – Engages in respectful, authentic communication with a variety of audiences, delivering clear and convincing messages in both written and verbal formats.
• Champion Talent – Encourages a growth mindset, acknowledges accomplishments, and supports the development of team members through mentorship and knowledge sharing.

Compensation & Benefits

The annual salary range for this position is $130,000 annually – $140,000 annually, commensurate with experience and qualifications. This position is eligible for HUB International's comprehensive benefits package, which includes medical, dental, and vision insurance; 401(k) with employer match; paid time off; professional development support; and additional voluntary benefits.

Equal Employment Opportunity

HUB International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.