Care Management Coordinator I

Job Description

Job Description

Let’s do great things, together!

About Moda
Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let’s be better together.

Job Summary:
The Care Management Coordinator is an outreach specialist who provides administrative, logistical, and communication support to the Moda Case Management Team. They do this by assisting with member engagement through outreach campaigns, collecting member-specific health data, documenting outreach and engagement, and performing data entry.

This is a FT WFH position.

Pay Range

$17.34 - $19.41 hourly (depending on experience).
*Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range.

Please fill out an application on our company page, linked below, to be considered for this position.

&refresh=true

Benefits:

• Medical, Dental, Vision, Pharmacy, Life, & Disability
• 401K- Matching
• FSA
• Employee Assistance Program
• PTO and Company Paid Holidays

Primary Functions:

1. Conduct outreach and mailing campaigns to encourage member engagement in case management.
2. Gather social, clinical, and functional information to identify member needs and support case management planning.
3. Complete Health Risk Assessments and contribute accurate communication and documentation within the member’s health record.
4. Serve as a liaison between members and the healthcare team, collaborating with RN and LCSW Case Managers to communicate needs, initiate referrals, and coordinate resources.
5. Coordinate and facilitate referrals to appropriate programs and community services, including resource navigation such as food banks, senior services, transportation, and equipment needs.
6. Arrange logistics such as transportation, follow-up appointments, and ensuring necessary resources or equipment are available.
7. Provide administrative support, including documentation, paperwork, and helping members navigate the healthcare system.
8. Support workflow efficiency by handling non-clinical, time-consuming tasks that assist but do not replace licensed case managers.
9. Maintain consistent, accurate, and timely documentation while organizing and prioritizing work to meet performance standards, corporate goals, and timelines.
10. Perform other duties and responsibilities as assigned.

Required Skills & Experience:

1. Proficiency with Microsoft Office applications and ability to type a minimum of 35 wpm.
2. Prefer healthcare experience as a MA, CNA, LPN/LVN, MSW, LPC, or MHT.
3. Strong analytical, problem-solving, memory retention, organizational, and detail-oriented skills.
4. Exceptional verbal and interpersonal communication skills.
5. Ability to work well under pressure.
6. Ability to project a professional business image, both telephonically and in person.
7. Strong attendance and reliability.

Working Conditions & Contact with Others:

• Office environment with extensive close PC and keyboard use, constant sitting, and frequent phone communication. Must be able to navigate multiple computer screens. A reliable, high-speed, hard-wired internet connection is required to support remote work. Must be comfortable being on camera for virtual training and meetings. Work in excess of the standard workweek, including evenings and occasional weekends, to meet business needs.

• Internally with various departments. Externally as needed.

Together, we can be more. We can be better.

Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.

For more information regarding accommodations please direct your questions to Kristy Nehler and Danielle Baker via our View email address on ziprecruiter.com email.