Licensed Master Social Worker - Nursing Home Surveyor/Complaint Investigator

Job Description

Job Description

Licensed Master Social Worker – Nursing Home Surveyor / Complaint Investigator – Syracuse, NY

Location: Syracuse, NY
Employment Type: Full-time
Rate: $39/hour

Position Overview

Based in Syracuse, NY, the Nursing Home Surveyor / Complaint Investigator assists with surveillance and investigation activities related to nursing homes (long-term care). These activities are mandated to evaluate facility performance and monitor the quality of care and services provided. In this role you will participate as a member of an interdisciplinary survey/investigation team to review allegations of abuse and neglect; perform surveillance activities at nursing homes (long-term care), Transitional Care Units (TCUs), and Adult Day Health Care Programs (ADHCP) to determine compliance with the requirements of participation; prepare written reports of investigative findings and prepare a Statement of Deficiencies (SOD) within the required time frame using Principles of Documentation; participate in emergency surveys at Skilled Nursing Facilities (SNFs); and participate in state monitoring during Immediate Jeopardy situations, among other duties.

Why You'll Love Working Here:

• Competitive rate of $39/hour.
• 5 sick days (40 hours), subject to the provisions of the NYS Paid Sick Leave Act.
• Health insurance, subject to plan eligibility requirements.
• Full-time position with on-site travel requirements.
• Specialized, high-level experience in healthcare regulation, compliance, and investigation.
• Mission-driven work directly protecting vulnerable residents and improving quality of care in long-term care settings.
• Premium pay rate for holidays and overtime.

Qualifications:

• Master's degree in Social Work (MSW) from an accredited program.
• Current New York State Licensed Master Social Worker (LMSW) required.
• Minimum two (2) years of clinical experience in a medical facility, preferably a nursing home, required.
• Two (2) years of experience performing nursing home surveillance activities, preferred.
• Strong interpersonal skills with the ability to facilitate positive customer satisfaction in adverse or controversial situations.
• Ability to work independently with minimal supervision, as well as in a team environment.
• Excellent written and verbal communication skills, with the ability to relate effectively to providers, physicians, senior medical and administrative personnel, and residents/patients.
• Superior investigative and analytical skills, with proficiency in conducting interviews with facility staff, residents, and families.
• Strong computer skills with the ability to learn new programs.
• Ability to obtain Surveyor Minimum Qualifications Test (SMQT) certification within 12 months of employment, required.
• Ability to travel to on-site locations.

Additional Requirements:

• The work schedule is determined by the state; candidates must be flexible with scheduling.
• Must be available to work weekends, holidays, and evening shifts as needed, assigned on a rotating basis.
• This is a travel position.

Key Responsibilities:

• Participate in surveys or complaint investigations, including allegations of abuse and neglect, and perform surveillance activities at nursing homes (long-term care) to determine compliance with federal and state regulations.
• Produce written documentation and draft a Statement of Deficiencies (SOD) within the required time frame, using Principles of Documentation.
• Assess compliance with the Plan of Correction within the required time frame.
• Complete data entry in federal and state reporting databases as required.
• Participate in state monitoring during immediate jeopardy situations
• Attend meetings as required.
• Testify in administrative hearings as needed.
• Adhere to applicable work schedules, policies, and procedures.
• Travel to on-site locations according to the work schedule.