User Experience Researcher

Job Description

UX Researcher (B30) — Enterprise Design Research (EDR)

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We’re looking for a talented and passionate UX Researcher to join the Enterprise Design Research (EDR) organization, focusing on brand-related initiatives, card refreshes, and AIdriven features across our Mobile and Web experiences. You’ll take studies from start to finish, design the approach, build it in a research tool, collect and analyze the data, and deliver insights that shape what our UX and Product teams design next.

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The ideal candidate has hands-on experience running end-to-end research, strong cross-functional communication skills, and a growing interest in quantitative methods. You’ll collaborate with product managers, designers, UX researchers, and engineering/tech teams.

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Responsibilities

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• Own end-to-end studies within larger research programs: scope objectives, craft research plans, define success metrics, and manage timelines.

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• Design and build research using common UX research tools and platforms (e.g., survey software, usability testing platforms, analytics tools)

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• Recruit and field research using our internal recruiting tool (WHO) and other panels as needed; manage logistics, screeners, and quotas.

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• Partner closely with Design & Digital Product to translate insights into hypotheses, requirements, and next step experiments; ensure continuity from findings to roadmap.

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• Support brand initiatives in collaboration with the On Brand (internal brand agency)/Brand Strategy team, especially around card refreshes and AI enabled experiences .

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• Conduct market and competitive landscape analyses (e.g., “What do we know about Gen Z and these product categories?”), summarize external learnings, and deliver topline reports.

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• Communicate effectively across multiple teams, tailoring depth and narrative for designers, PMs, engineers, and senior stakeholders.

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Minimum Qualifications / Skills

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• 1+ years of postcollege professional experience in UX research, consumer insights, HCI, or a closely related field.

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• Proven self-starter who can independently own research end-to-end; define objectives, choose methods, build in a tool (e.g., D scout, Qualtrics), collect data, analyze, and present results.

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• Experience leading qualitative and/or quantitative research (strength in one area is acceptable)

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• Ability to frame problem statements, select appropriate methodologies, and drive insights to impact

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• Experience translating complex data into clear, actionable insights and artifacts

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• Strong communication and collaboration skills; comfortable working across Design and Digital Product in a matrixed environment.

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• Confidence presenting findings and partnering closely with product, design, and senior teams/ leadership

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• Experience translating complex data into clear, actionable insights for product decision making.

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Preferred Qualifications (nice-to-haves)

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• Preferred educational background in Social Sciences, Behavioral Science, HCI , or related disciplines (or equivalent practical experience).

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• Strength in either usability or quantitative methods, with interest in growing quantitative depth (you don’t need to be “full quant,” but you’re comfortable with surveys, basic stats, and data triangulation).

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• Experience with market/competitive research and synthesizing external studies into concise readouts.

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• Familiarity with tools such as User Testing , dscout , or similar platforms for moderated/unmoderated studies.

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• Experience supporting brand forward digital experiences (brand strategy, messaging tests, visual treatments, card refresh concepts).

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• Prior work in academia, eCommerce, or branding (fintech experience not required).

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• HCI training or coursework a strong plus;

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• This role is not ideal as a first job; we prefer candidates with at least one prior professional role and proven cross functional communication.

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