Customer Service Rep (5914) - 19099 Pineville Rd

Customer Service Rep

As an RPM Customer Service Representative (CSR), you are the first and sometimes only point of contact for our customers. You play a key role in creating smiles by making lives easier through excellent service, professionalism, and a positive attitude. You represent the Domino's brand and help create a welcoming experience for every Customer.

DUTIES & RESPONSIBILITIES

• Provide a fun, friendly, and engaging experience for Customers while taking orders.
• Uphold and represent RPM and Domino's brand standards.
• Maintain store cleanliness, sanitation, and food safety standards.
• Prepare products accurately and efficiently according to company standards.
• Deliver excellent Customer service and resolve concerns with a sense of ownership.
• Demonstrate effective time management and multi-tasking in a fast-paced environment.
• Operate store equipment and tools safely and efficiently.
• Support inventory organization and restocking activities.
• Contribute to a positive, inclusive Team environment.

COMPENSATION & BENEFITS

• Variable hourly position with competitive pay.
• Flexible scheduling and Team Member product discounts.
• Medical, Dental, Vision coverage available for eligible Team Members averaging 30+ hours per week during the designated measurement period.
• 401(k) program available for eligible Team Members.
• Ongoing training and development through RPM Pizza College.
• Opportunities for growth, leadership development, and community involvement.

QUALIFICATIONS

• Must be 16 years of age or older (work permit required in some locations).
• Willingness to learn and participate in required training programs.
• Strong communication and basic math skills.
• Positive, outgoing, and team-oriented attitude.
• Ability to perform essential job functions with or without reasonable accommodation.

PHYSICAL DEMANDS / WORKING CONDITIONS

• Ability to stand and walk for extended periods on tiled surfaces.
• Ability to lift and carry up to 25 pounds; occasional lifting up to 50 pounds with assistance.
• Frequent bending, reaching, and stretching; occasional crouching and climbing.
• Ability to work at stations 36"48" high and reach shelves up to 72".
• Operate standard kitchen equipment and office tools.

EEO STATEMENT

RPM Pizza is an Equal Opportunity Employer and does not discriminate based on any legally protected status. FLSA CLASSIFICATION This position is classified as Non-Exempt under the Fair Labor Standards Act (FLSA) and is eligible for overtime pay in accordance with federal, state, and local wage and hour laws.

This job posting is for a position in a store owned and operated by an independent franchisee, not Domino's Pizza LLC, Domino's Pizza Franchising LLC, or Domino's Pizza, Inc. ("Domino's Corporate"). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino's will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino's does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino's.