Customer Service Manager - State Farm Agent Team Member

Customer Service / Office Manager

Are you an experienced professional with strong leadership skills? Do you thrive in a managerial role while delivering excellent customer service? We are seeking a Customer Service / Office Manager to oversee operations, support team members, and ensure exceptional client experiences. As the Customer Service / Office Manager, you will play a key role in managing daily office operations while leading and supporting the team. Your prior experience will be essential in driving efficiency, fostering client relationships, and ensuring seamless operations.

Responsibilities:

• Manage office operations and ensure smooth workflow
• Handle escalated customer complaints and issues.
• Provide leadership, training, and mentorship to the team
• Oversee customer interactions, ensuring high-quality support
• Ensure compliance with State Farm policies and procedures
• Collaborate with the agent on business strategies and goals
• Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.

Qualifications:

• Experience with sales and/or management.
• Leadership and organizational skills.
• Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
• Proficiency in learning and navigating computer functions efficiently.
• Property/Casualty and Life/Health insurance licenses (must be able to obtain).

Compensation: $50,000.00 - $75,000.00 per year

Our team's mission is to provide exceptional, customer focused service in an honest and ethical manner while creating a profitable quality book of business. Our goal is to protect our customer from the unexpected by providing a means of recovery and helping them achieve their financial goals through our personal commitment and collective teamwork. We are located in Gulfport, MS and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.