Light Duty Tow Truck Driver

Job Description Job Description The Light Duty Tow Truck Driver & Roadside Assistance Technician is responsible for providing safe, professional towing and roadside assistance services for passenger vehicles, small SUVs, motorcycles, and light trucks. This role requires excellent driving ability, customer service skills, and the ability to respond quickly and professionally to roadside emergencies. The driver will operate light duty tow trucks, flatbeds, or service vehicles while assisting stranded motorists with towing, lockouts, jump starts, tire changes, fuel delivery, and other roadside services. Key Responsibilities Towing Services Safely tow and transport passenger vehicles and light-duty trucks Operate flatbeds, tow trucks, and roadside service vehicles Properly secure vehicles for transport following safety procedures Perform local and long-distance towing as assigned Conduct vehicle recoveries and winching when necessary Roadside Assistance Services Provide roadside assistance including: Jump starts Tire changes Lockout services Fuel delivery Battery assistance Minor roadside services Customer Service Provide professional and courteous service to customers Communicate ETA updates and service details clearly Handle stressful roadside situations calmly and professionally Represent the company positively in the field Maintain strong customer satisfaction standards Safety & Compliance Follow all DOT regulations, traffic laws, and company safety policies Conduct daily vehicle and equipment inspections Ensure proper use and maintenance of towing equipment Maintain a clean and organized tow truck/service vehicle Report accidents, damages, or mechanical issues immediately Operational Duties Respond promptly to dispatched calls Use dispatch software, GPS systems, and mobile applications Complete required paperwork and service documentation accurately Maintain communication with dispatch throughout shifts Assist during high-volume periods and emergency situations Qualifications Valid driver’s license with clean driving record Ability to safely operate light duty tow trucks and service vehicles Strong customer service and communication skills Ability to work independently and manage time effectively Basic mechanical knowledge preferred Previous towing or roadside assistance experience preferred Physical Requirements Ability to lift heavy equipment and tools Ability to work outdoors in all weather conditions Ability to stand, bend, kneel, and climb regularly Ability to work nights, weekends, holidays, and on-call shifts