Heavy Duty Tow Driver - Class A CDL

Job Description Job Description The Heavy Duty Tow Truck Driver & Recovery Operator is responsible for safely operating heavy-duty wreckers, recovery equipment, and towing vehicles to provide towing, recovery, transport, and roadside assistance services for large vehicles and trucks. This role requires advanced towing and recovery skills, strong problem-solving abilities, and the ability to safely handle complex recovery situations in high-pressure environments. The operator must maintain professionalism, safety, and efficiency while representing the company in the field. Key Responsibilities Heavy Duty Towing & Recovery Operate heavy-duty wreckers and recovery equipment safely Tow and transport commercial vehicles, tractors, buses, RVs, and heavy equipment Perform accident recovery, winching, uprighting, load shifts, and vehicle extractions Secure vehicles and cargo properly according to DOT and company safety standards Assess recovery scenes and determine safe recovery methods Work with law enforcement, emergency responders, and customers during recovery operations Roadside Assistance Services Provide roadside assistance for commercial and heavy-duty vehicles including: Jump starts Tire service assistance Air line assistance Fuel delivery Lockout services Minor roadside mechanical assistance Breakdown support Safety & Compliance Follow all DOT regulations, company policies, and safety procedures Perform pre-trip and post-trip inspections on assigned equipment Maintain proper use and inspection of chains, straps, winches, rigging, and recovery equipment Operate equipment safely in traffic, weather, and hazardous conditions Report accidents, damages, mechanical issues, or safety concerns immediately Customer Service & Communication Maintain professional communication with customers, dispatch, and emergency personnel Provide accurate ETA updates and service information Handle stressful and emergency situations calmly and professionally Represent the company positively in all field operations Complete required paperwork and service documentation accurately Operational Responsibilities Respond promptly to dispatched calls and emergency recoveries Work rotating on-call, after-hours, weekends, and holiday schedules when required Maintain cleanliness and organization of assigned truck and equipment Assist with shop duties, equipment maintenance, or operational support when needed Support team members during major recoveries or multi-unit operations Qualifications Valid driver’s license Valid Class A CDL Clean driving record preferred Previous heavy-duty towing and recovery experience preferred Knowledge of towing, rigging, and recovery procedures Ability to safely operate heavy-duty wreckers and recovery equipment Strong problem-solving and decision-making skills Ability to work independently and within a team environment Physical Requirements Ability to lift heavy chains, straps, and towing equipment Ability to work outdoors in all weather conditions Ability to stand, climb, bend, kneel, and work in physically demanding environments Ability to work long hours and respond to emergency situations at any time Ability to safely work near traffic, accident scenes, and hazardous environments