Tech Cafe

CompucomStaffing is offering an onsite Tech Café support role in Opa‑locka, FL. This walk‑up helpdesk position requires users to bring their machines to the technician for immediate service, with occasional travel to Coral Cables and West Palm Beach for backfill duties. Duties and Responsibilities Install, configure, diagnose, and resolve desktop, laptop, mobile devices, printer, software, and network‑related issues Provide End‑User level II support to on‑site and remote users for computer systems and various first‑ and third‑party apps Provision remote and administrative access, group memberships, BitLocker recovery key, password reset in Active Directory Provide hardware, software and network support for mobile devices such as phones and tablets on iOS and Android platform Troubleshoot complex account lockout issues by utilizing Qradar and Microsoft Account Lockout and Management Tools Provide support, and elevate tickets to appropriate team Identify, document, and communicate new technical issues and their resolution to the team and upper management Collaborate with various groups to document, create, and publish knowledge base articles to be used across the organization Maintain inventory and track equipment Skills and Qualifications Minimum 3+ years of support experience A+ certification (must obtain within 90 days of hire) Knowledge of Windows OS support Knowledge of Microsoft Office support Must be personable, friendly, knowledgeable, and confident Deep understanding of enterprise IT Ability to communicate highly technical concepts in an easy‑to‑understand manner Strong interpersonal savvy Good troubleshooting methodology Time management skills Wage Range The rate for this position is between $19.90 and $26.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits The company offers a comprehensive benefit package that includes medical, dental, vision, life, AD&D, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum 10 days annually), paid parental leave (minimum 10 days annually), 401(k), FSA/HSA pre‑tax benefits. Equal Employment Opportunity CompucomStaffing, a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. Work Authorization Candidates must be authorized to work in the United States without the need for current or future employer sponsorship. #J-18808-Ljbffr Creative Solutions Services, LLC