President, MCI Technology Division

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a visionary and results‑driven President to lead MCI’s global call center network and serve as a central force within our Executive Leadership Team. This high‑impact role is responsible for driving strategic direction, operational excellence, and sustainable growth across all business units and affiliate operations. As President, you will oversee multi‑site performance across domestic and international markets, champion innovation in customer experience (CX), and empower high‑performing teams across sales, service, technical support, back‑office, and collections. You will be instrumental in shaping MCI’s future, delivering transformative outcomes, and reinforcing our position as a global leader in BPO and CX solutions.

POSITION RESPONSIBILITIES

Strategic Leadership – Define and execute enterprise‑wide strategies that translate corporate goals into measurable initiatives driving revenue, profitability, and customer satisfaction. Operational Oversight – Lead and align all business units and affiliate operations, optimizing performance across multi‑location call center environments. Culture & Talent Development – Foster a high‑performance culture rooted in accountability, innovation, and purpose. Build and scale world‑class leadership teams across all levels of the organization. Customer Experience Innovation – Spearhead initiatives that elevate CX across sales, service, QA, training, and workforce management—leveraging analytics and best‑in‑class processes. Revenue Acceleration – Champion a data‑informed, customer‑centric approach to sales and client delivery, driving conversion, retention, and long‑term growth. Cross‑Functional Alignment – Unify collaboration across sales, operations, HR, finance, and technology to ensure seamless execution and shared outcomes. External Representation – Represent MCI’s mission and values externally, cultivating relationships with clients, partners, and stakeholders, and enhancing brand visibility at industry events.

CANDIDATE QUALIFICATIONS

20+ years of progressive leadership experience in call center, BPO, or CX industries 10+ years in executive or multi‑site operational roles , with proven success scaling complex operations Demonstrated ability to translate strategy into execution with measurable impact on revenue, margins, and client satisfaction Strong business acumen with experience managing P&L, KPIs , and enterprise‑level initiatives Advanced understanding of contact center technologies , CRM platforms, and performance analytics Exceptional interpersonal, communication , and executive presence Proven track record of building and mentoring high‑performing teams Expertise in conflict resolution, change management , and strategic decision‑making Technologically adept with fluency in Microsoft Office Suite and enterprise collaboration tools Willingness to travel frequently across domestic and international sites

PREFERRED QUALIFICATIONS

Bachelor’s degree required; MBA or equivalent executive education strongly preferred Experience managing remote and on‑site teams at scale Exposure to public‑sector, government, or military programs Background in M&A integration, digital transformation , or global expansion initiatives

COMPENSATION DETAILS

MCI offers a competitive compensation package that grows with your experience. Benefits and incentives include: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes. Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, with additional MEC plans available after 30 days. Retirement Savings: Eligible employees participate in retirement savings programs where available. Disability Insurance: Short‑term disability coverage is available. Life Insurance: Access options to safeguard loved ones. Supplemental Insurance: Accident and critical illness coverage. Career Growth: Focus on internal promotions and significant advancement opportunities. Paid Training: Opportunity to learn new skills while earning a paycheck. Engaging Work Environment: Team‑oriented culture fostering collaboration. Casual Dress Code: Comfortable attire.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. Duties require the employee to be largely sedentary, sitting/standing for long periods while using a computer and telephone headset. The employee will regularly operate a computer and other office equipment, and may occasionally move around the office, reach, lift, and exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint; job offers are contingent on results. Must be willing to submit to drug screening; job offers are contingent on results (does not apply in Canada).

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment are based solely on merit and qualifications. MCI maintains a work environment free from discrimination with dignity and respect. We provide reasonable accommodation and comply with applicable laws. We consider qualified applicants with criminal histories appropriately.

DISCLAIMER

The purpose of this job description is to provide potential candidates with a general overview of the role. It is not an all‑inclusive list of duties, responsibilities, skills, or qualifications. Additional duties may be assigned. Neither the employer nor the employee may terminate employment at any time. #J-18808-Ljbffr Valor Intelligent Processing, LLC