Auto Body Estimator

Company: Gerber Collision & Glass Job Description The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers, including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs. Key Responsibilities Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details. Provide customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service. Ensure compliance with all insurance client requirements, processes and metrics. Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery. Communicate all customer requests and needs to appropriate team members. Provide positive energy when greeting customers in person and on the phone. Understand mandatory insurance programs and procedures. Participate in daily “production walks” with the Management Team, as required. Support all team members when required. Participate in monthly Health & Safety and staff meetings (if required). Attend mandatory training, information sessions and workshops recommended by Store Manager. Qualifications Must possess knowledge of repairs and OE Guidelines. High School Diploma or equivalent. Basic computer skills. Minimum of 1‑year experience. Must be willing to complete I‑CAR Training. Valid driver’s license. Compliance for DRP’s mandatory. Benefits that Drive Your Success Annual paid time off (PTO) plans. 2 weeks of paid parental leave for full‑time employees who work a minimum of 30 hours per week. 6 paid holidays annually. Medical, prescription drug, dental & vision insurance effective Day 1. 401(k) retirement plan with company match. Employer‑paid short‑term disability & life insurance. Additional voluntary life insurance. Continuing education opportunities. Free prescription or non‑prescription safety glasses annually. Voluntary uniform stipend. Voluntary daily pay option available. Equal Opportunity Employer The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our “Greater Team” exceptional. Qualified individuals, including those with disabilities and protected veterans, are encouraged to apply. Compensation Commission for this position is calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan. Estimated $65,000 - $94,000 per year. Supplemental pay may include bonus opportunities tied to individual or business initiatives. In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater. #J-18808-Ljbffr Gerber Payroll Services, Inc.