Resident Meal Liaison - Senior Living - Atherton Place

Resident Meal Liaison - Senior Living - Atherton Place

Atherton Place dining room serves 3 chef-prepared meals daily. All plans include daily breakfast, lunch & dinner. Restaurant-style meal service: the Main Dining Room or the Azalea 2nd Floor Dining Room. Hours: 7:00 am – 6:30 pm; Rotate every other weekend: Sat & Sun.

Liaison key responsibilities include entering meal preferences within the scope of diet restrictions and delivering meals to residents in a professional, courteous, and efficient manner. Required to confirm accuracy against resident's meal order and / or confirm the correct tray is delivered to the correct resident. Represents the department in a professional and caring manner. Instructs residents in the meal ordering process. Assumes the role of resident advocate. Delivers nutrition supplies to units and / or rooms as ordered. Completes all other job duties as assigned.

Core Responsibilities and Essential Functions:

• Ensures the safety of residents and team members according to hazard analysis critical control points (haccp) and county health dept. guidelines:* washes hands frequently and appropriately wears gloves. Performs hand hygiene upon entering and exiting patient rooms.* follows infection prevention practices, including personal hygiene expectations (i.e., fingernail length and finish) and reports potential risks.* maintains all work areas in a clean and organized manner; free of spills and fall hazards.* verifies menu selections are accurate & compliant with diet order; seeks approval or clarification of diet compliancy from leadership and/or clinical dietitian.* escalates food allergy and diet consistency concerns to leadership and/or clinical dietitian.* promptly reports adverse food reactions and outside food consumption by residents* monitors and records food and/or equipment temperatures as applicable; immediately correcting / escalating "out of range" occurrences.* stores food and/or supplies using proper labeling, dating and rotation methods.* operates equipment according to all safety guidelines and escalates any unsafe conditions (i.e., frayed electrical cords).* uses it equipment appropriately and protects confidential information including passwords.
• ensures positive service outcomes:* follows department work schedule (including weekends and holidays) and arrives at the work station prior to task start time.* sets up, maintains, and breaks down workstation according to area requirements.* follows written and verbal instructions and station responsibilities with accuracy and attention to detail.* completes area checklists and forms, as assigned.* operates and cares for equipment according to manufacturer's and area specific guidelines.* remains flexible to support other team members across the department to achieve desired service outcomes.* assists residents with menu selections, including but not limited to food preferences, allergies and other diet information in a timely manner.* enters menu selections in the nutrition service software accurately and in a timely manner.* verifies resident satisfaction with meals and conducts internal satisfaction surveys.* delivers meals to residents that meet their needs according to their cultural, spiritual, ethnic and age-specific considerations.* obtains additional items for meal trays, either left off or added on, as appropriate with diet order. seeks approval for non-compliant meal requests. delivers meals to residents throughout the day.* retrieves dirty trays from resident rooms and assists with soiled meal tray carts on floors.* performs department duties to include, but not limited to: dishroom, rolling silverware, floor stock replenishment, supplies requisitions, break room and general clean up.* intervenes and resolves customer service issues as necessary; uses judgment to escalate customer service concerns to supervisor to ensure effective customer service recovery.
• engages in efforts to create a world class work environment:* follows work area's uniform specifications, i.e., clothing and shoes are neat and clean.* collaborates with team members and leadership to meet the goals and objectives of the department.* communicates in a respectful manner and in terms that are clear and concise.* respects the cultural traditions of team members and residents.* maintains competency in nutrition service software utilized for meal services.

required for all jobs:

• performs other duties as assigned.
• complies with all wellstar health system policies, standards of work, and code of conduct.

qualifications:

required minimum education:

• high school diploma, or the equivalent preferred.

required minimum experience:

• senior living or hospital foodservice experience, and customer service experience highly preferred.

required minimum skills:

• must exhibit outstanding interpersonal skills required to work well with others.
• must be able to demonstrate basic knowledge of modified diets.
• candidates must also possess adequate phone skills for interacting with our residents and perform duties in a very busy environment.
• must be able to communicate and understand the english language, both written and orally.
• must be able to maintain a positive attitude in all customer / resident interactions.

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