Hotel General Manager

JOIN OUR TEAM!

We are proudly managed by O'Reilly Hospitality Management, LLC ("OHM")

At OHM, we are:

• A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
  involvement, & philanthropic outreach efforts.
• Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
• Seeking supportive, collaborative, detailed-oriented people to join our team!

At OHM, we offer:

• 401(k) & Roth 401(k) with company match - full-time and part-time Team Members are eligible!
• Health, Dental, Vision & Life Insurance
• Paid Time Off, including Paid Parental Leave
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!

Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!

Now Hiring: Hotel General Manager
Location: Doubletree by Hilton, Aurora, CO

Essential Responsibilities:

• Provides strategic leadership and direction for all hotel operations, ensuring exceptional guest experiences, operational excellence, and achievement of financial and service goals.
• Leads, recruits, hires, trains, mentors, coaches, develops, evaluates, recognizes, and, when necessary, administers progressive discipline for department leaders and team members while fostering a culture of accountability, engagement, and continuous improvement.
• Partners with senior leadership to establish performance expectations, drive operational excellence, and hold department leaders accountable for creating exceptional guest experiences and achieving profitability.
• Develops, manages, and operates within the annual operating and capital budgets by monitoring financial performance, controlling expenses, analyzing operating results, and implementing strategies to maximize revenue and profitability.
• Ensures monthly, quarterly, and annual revenue goals are achieved by actively participating in hotel sales initiatives, revenue management strategies, and revenue meetings while identifying opportunities to grow market share and enhance overall hotel performance.
• Serves as the primary liaison for the hotel by building and maintaining positive relationships with guests, team members, ownership, Hub leadership, brand representatives, vendors, contractors, suppliers, and community organizations.
• Responds promptly and professionally to guest and team member concerns, resolving issues with sound judgment while promoting a positive guest and workplace experience.
• Collaborates with all hotel departments to ensure seamless operations, communicate operational concerns, and support continuous improvement initiatives.
• Ensures compliance with all OHM policies, brand standards, operational procedures, and applicable federal, state, and local laws, including safety, health, licensing, labor, and regulatory requirements.
• Oversees hotel financial controls, including credit procedures, audits, invoicing, reporting, and administrative processes, ensuring accuracy, timeliness, and compliance with company policies.
• Oversees the performance of vendors, contractors, and suppliers to ensure quality service, cost effectiveness, and successful completion of maintenance, renovation, and capital improvement projects.
• Prepares and submits accurate and timely operational, financial, and performance reports to the Regional Director of Operations, Area Director of Operations, Chief Operating Officer, Chief Executive Officer, and other stakeholders as required.
• Represents the company with professionalism in the local community, fostering partnerships and promoting the hotel's reputation and commitment to exceptional hospitality.
• Performs other duties as assigned.
• Embraces O'Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
• Performs other duties and responsibilities as required or requested.

Skills & Abilities:

• Strong leadership, management, organizational and communication skills.
• Proficient with Microsoft Office suite (Word, Excel.)
• Experience with relevant brand-specific PMS.
• Pleasant, polite manager who maintains a neat and clean appearance.
• Ability to motivate team members to work as a team to ensure service meets appropriate OHM and brand standards.
• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to challenges.
• The ability to deliver results.
• The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.
• The ability to multitask and prioritize, managing competing deadlines.
• Models a professional behavior to effectively motivate, lead, and develop the team.
• Presenting professionally and persuasively to individuals and team members.
• Demonstrates sound knowledge of all aspects of the hotel and services offered.
• Uses analytical skills for measuring business potential and value to the hotel.
• Interacts with all levels of customers and hotel management.
• Comfortable with the high level of visibility and the leadership role with the hotel and community.

Hours:

• Due to the nature of the business, scheduling may vary and include nights, weekends, and holidays.

Education, Requirements, & Experience:

• A minimum of 3 years' relevant (full-service, limited/select-service) hotel experience in operations is preferred.

• Comprehensive hospitality experience is required.
• Brand experience is preferred, or may be required, to include Hilton, Marriott, IHG, or Choice.
• A bachelor's degree in hospitality management or business is preferred.
• A vaild driver's license is required.
• This position is an on-site position. Regular in-person attendance at the property is an essential function of the role to support daily operations, guest service, and team member collaboration.

Additional Requirements

• Must be able to successfully complete all pre-employment requirements, which may include a background screening, reference verification, and any other screenings required by company policy or applicable law.
• Must maintain any licenses, certifications, or permits required to perform the essential functions of the position.
• Must be authorized to work in the United States.

Physical Requirements of the Position:

• Ability to move throughout all areas of the hotel, including guest rooms, public spaces, meeting rooms, food and beverage outlets, kitchens, storage areas, and exterior property grounds.
• Ability to stand, walk, and remain active for extended periods throughout the workday.
• Ability to sit, use a computer, and perform administrative tasks for prolonged periods.
• Ability to communicate effectively in person, over the telephone, and through electronic communication.
• Ability to occasionally bend, stoop, kneel, crouch, climb stairs, reach, push, pull, and lift or carry up to 25 pounds; occasional assistance with heavier items may be required.
• Stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, picking/pinching with fingers, typing, grasping, feeling, talking, hearing, repetitive motion
• Ability to respond quickly to emergencies and travel throughout the property as business needs dictate.
• Manual dexterity sufficient to operate standard office equipment, computers, mobile devices, and hotel management systems.
• Visual ability to read reports, computer screens, financial documents, and operational information, with or without reasonable accommodation.
• Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and extended hours as needed to support hotel operations.

Environmental Conditions:

• Work is performed primarily indoors in an office and throughout the hotel; however, regular movement throughout guest rooms, public areas, kitchens, meeting spaces, mechanical areas, and exterior property grounds is required.
• May occasionally be exposed to varying temperatures, noise levels, cleaning chemicals, and outdoor weather conditions while inspecting the property, supporting operations, or responding to business needs.

*This is a safety sensitive position that may be subject to additional safety requirements

Job Description Acknowledgement
I have been given the opportunity to review this position description and have discussed the requirements of the position with the human resources or hiring manager. I understand this position description represents the minimum performance requirements of the job. Furthermore, I understand that I will be required to regularly exercise independent discretion and spend more than fifty percent of my time in performing the essential responsibilities described above.
*This is a safety sensitive position that may be subject to additional safety requirements

O'Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.