Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• 401(k) matching

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Megan Spence - State Farm Agent, you will support both the growth and retention of a successful insurance agency by combining strong customer service with consultative sales conversations. In this role, you will build lasting relationships, influence customer decisions through clear and confident communication, and take ownership of follow-through to ensure an excellent experience from start to finish. You will represent the agency with professionalism, collaborate closely with team members, and contribute to both service excellence and sales performance in a fast-paced environment.

We look forward to connecting with you if you enjoy helping customers, guiding conversations toward solutions, and taking responsibility for outcomes. This role offers growth opportunities for individuals who are relationship-driven, results-focused, and motivated to make a meaningful impact on both customers and the business.

RESPONSIBILITIES:

• Build and maintain strong relationships with customers by understanding their needs and serving as a trusted point of contact.
• Handle inbound and outbound customer conversations, providing policy information while identifying opportunities to recommend appropriate coverage.
• Influence customer decisions through consultative discussions that balance education, trust, and value.
• Own service and sales-related tasks from initial interaction through completion, ensuring timely follow-up and accurate execution.
• Process policy changes, renewals, and claims while maintaining a high standard of care and attention to detail.
• Collaborate with agency team members to align service efforts with sales goals and overall agency objectives.

QUALIFICATIONS:

• Strong communication and interpersonal skills with the ability to influence outcomes while building long-term relationships.
• Comfortable balancing service responsibilities with sales conversations and performance expectations.
• Results-oriented and accountable, with the ability to manage tasks, meet deadlines, and follow through consistently.
• Organized, detail-focused, and able to adapt in a fast-paced, customer-driven environment.

ABOUT OUR AGENCY:
I opened my agency on December 1, 2019, but my path into insurance started much earlier. I was licensed at 19 while in college planning to become a teacher, and although I taught junior high for a few years, I realized my true passion was educating adults on how to protect the income and assets they’ve worked hard to build. That passion led me back into insurance, where I was mentored by the same agent who saw my potential early on and helped prepare me to become an agency owner.

Giving back is a big part of who we are - I volunteer with Central Wyoming Hospice, often bringing our family and office dog, Poppy, to visit patients. As an office, we support several local causes, including donating snow tires for Child Development Center buses, sponsoring the Children’s Advocacy Project, supporting Jason’s Friends, Relay for Life, Casper Junior Football League, and helping secure a $25,000 grant for Project Kenny in Casper.

Our office is a high-performing, growth-minded team that takes pride in taking exceptional care of customers while having a lot of fun along the way. Team members enjoy national holidays off, reduced hours between Christmas and New Year, birthdays off, PTO that grows with tenure, substantial year-round cash bonuses, quarterly promotions, licensing and CE reimbursement, professional training, and even an all-expenses-paid annual team weekend in Denver.