Human Resources Representative

Human Resources Representative

Object Technology Solutions, Inc (OTSI) has an immediate opening for a Human Resources Representative (Boise, ID- Onsite)

Major Responsibilities:

• The People Services Specialist is accountable for delivering intake and escalated-tier HR guidance and solutions to People Leaders and employees.
• This role partners and collaborates closely with all People Team Centers of Excellence (COEs) on matters requiring specialized expertise.
• Success in this role requires both tactical proficiency and excellent execution in a dynamic, fast-paced environment that ensures continuity of service.
• The focus of this position is delivering People Services with a strong commitment to internal customer service, quality, and ongoing process improvement.
• This role also manages services specific to the region, requiring hands-on engagement to understand and address localized HR needs.
• Triage incoming People Service Center tickets and emails; research and resolve requests in a timely and efficient manner.
• Deliver day-to-day, hands-on support across the People Team spectrum, including onboarding, HR policy, total rewards, HR systems questions, and cyclical People initiatives and programs.
• Handle all aspects of the onboarding process, including the preparation and retrieval of necessary documents for new hires.
• Serve as a foundational subject matter expert across HR and related functions supported by shared services (e.g., payroll, equity, benefits).
• Maintain the data accuracy and integrity of various People systems and tools.
• Ensure HR processes, policies, and tools are applied consistently in support of business goals.
• Analyze requests and escalate issues to the appropriate People Team workgroups when the Service Center is unable to resolve them; serve as a liaison with People Team COEs to ensure case resolution.
• Create and maintain both physical and electronic employee records, ensuring information is accurate, up-to-date, and secure.
• Own the prehire process, including initiating required background checks and managing the prehire tracking tool to ensure data accuracy and team readiness for the arrival of new hires.
• Facilitate day-one orientation for new hires, partnering closely with local leadership and various departments to deliver a best-in-class first-day experience.
• Collaborate cross-functionally with People Team Centers of Excellence, business partners, and leadership; occasionally attend meetings outside standard business hours to accommodate partners across time zones.
• Perform other duties and special projects as assigned by leadership.

Skills and Abilities Required:

• Bachelor's degree or a combination of education and equivalent work experience preferred.
• 2+ years of active HR experience preferred.
• Working knowledge of HR systems and tools (e.g., HRIS/SAP/Workday/ServiceNow) and proficiency with Microsoft Office Suite.
• Strong customer service orientation with the ability to handle sensitive and confidential information with discretion.
• Excellent verbal and written communication skills, with the ability to interact professionally with employees and leaders at all levels.
• Strong organizational skills with the ability to manage multiple priorities and competing deadlines in a fast-paced environment.
• Sound problem-solving skills and attention to detail.
• Ability to work effectively both independently and as part of a collaborative team, including flexibility to attend occasional meetings outside standard business hours.
• Willingness and ability to work onsite in Boise, Idaho, five days per week.