Clinical Receptionist

Committed to Our Community in the Heart of the Redwoods. Removing Barriers to Healthcare Access RCHC Redwood Community Health Center First impressions mean so much. Receptionists are responsible for setting the tone of the patient’s visit at Open Door Community Health. They greet patients, in-person and on the telephone, make appointments, answer questions, enter and review information in the electronic scheduling and records systems and facilitate patient requests for access and information. Receptionists should be caring and compassionate, able to multi-task, work in a team environment and be committed to helping patients access needed services in a busy environment. Related experience or customer service training preferred. Compensation Range: $25.00-$28.87 Hmong and Spanish speakers who successfully pass a language exam will receive a minimum of .75 cents added to their wage. ESSENTIAL DUTIES AND RESPONSIBILITIES: Driving a Better Patient Experience Welcome and check in patients, greet visitors, and ensure they are directed to the appropriate staff member. Provide courteous and professional assistance to patients in person and over the phone. Demonstrate “Patient First” behaviors that reflect world-class customer service standards. Assist patients with scheduling, rescheduling, and coordinating appointments to meet their needs. Apply trauma-informed care and de-escalation techniques after completing required training. Utilize triage tools to route patients to clinical staff for timely assessment and care. Ensure a clean and sanitized waiting area and work environment to promote patient safety and comfort. Teamwork and Communication Promote ODHC services in a positive and professional manner, serving as a knowledgeable resource for patients. Collaborate with medical assistants and providers to maintain efficient patient flow throughout the clinic. Participate actively in staff meetings and contribute to team-based problem-solving. Communicate effectively with patients and staff to resolve inquiries and route calls or messages appropriately. Administrative and Technical Responsibilities Process patient check-out and schedule follow-up appointments accurately. Collect fees, co-payments, and past-due balances; reconcile and secure payments at the end of each day. Post encounters and payments in the system and ensure accurate financial documentation. Verify and update patient registration information; assist with insurance enrollment as needed. Review patient forms for completeness and accuracy; issue required documentation promptly. Create and maintain patient charts and records in compliance with organizational standards. Monitor and maintain inventory of forms and office supplies to support daily operations. Adhere to ODCHC attendance policies and perform additional duties as assigned by the supervisor. Compliance and Policy Adherence Commitment to organizational policies and procedures. Ability to represent ODCHC’s interests professionally in the community. Follows and reinforces ODCH Learning Better Together process after training. QUALIFICATIONS AND EXPECTATIONS: Strong people skills and the ability to establish constructive professional working relationships among a diverse workforce. Ability to work as a member of a team and independently as needed. Ability to manage difficult or confrontational situations in a calm, consistent, and equitable manner. Ability to write routine reports and correspondence. Ability to convey complex concepts in a clear, concise, and logical manner to a variety of audiences. Ability to effectively represent ODCHC’s interests in the community and maintain effective working relationships among co-workers, public, private, and professional groups. Strong computer skills with specific aptitude in Microsoft Office Suite and/or Electronic Medical Records (EMR). Adheres to ODCHC’s policies and procedures. EDUCATION AND EXPERIENCE: High school diploma or GED. One to three months of related experience and/or training. CERTIFICATES, LICENSES, REGISTRATIONS: None. SUPERVISORY RESPONSIBILITIES: None. SUPERVISION AND SUPPORT: The Clinical Receptionist reports to the Clinical Front Office Manager is an integral part of the clinical operations team. PHYSICAL REQUIREMENTS: This is largely an office-based position. The physical requirements described are representative of those needed to successfully perform the essential duties of the position. Reasonable accommodation will be made to allow otherwise qualified candidates to perform these functions. Ability to communicate via telephone, video, and/or in-person. Ability to read documents, computer screens, forms. Ability to remain stationary for extended periods. Ability to lift, carry, or otherwise move up to 25 pounds. Ability to use keyboard and view computer screens for extended periods. Ability to travel locally and long-distance as needed. Ability to move around offices and clinics as needed. Open Door Community Health Centers was founded in 1971 and is dedicated to providing healthcare and education to the residents of Humboldt County, Del Norte County, and surrounding rural areas. We offer a comprehensive range of healthcare services, including Primary Medical Care, Pediatric Services, Chronic Illness Management, Dental Care, Pregnancy, Prenatal Services, and more. Recognizing the critical importance of accessibility, we proactively identify areas with unique healthcare needs and extend our high-quality healthcare services and educational programs to individuals who face obstacles such as financial constraints, geographical isolation, or social barriers. Open Door Community Health Centers has earned recognition as one of the best places to work in Humboldt County. Our focus on employee well-being includes offering free monthly online therapy sessions, interactive training opportunities, educational programs, and various employee appreciation events throughout the year. We provide comprehensive benefits, including medical, dental, vision, and retirement plans, to all full-time employees and some part-time employees. For those looking to embark on a new career in the medical or dental fields, Open Door offers paid training for many entry-level positions. Explore our list of open positions today and take the first step towards a rewarding career with us! Open Door participates in the E-Verify program. This means we use E-Verify to confirm the employment eligibility of all newly hired employees by electronically verifying information from their Form I-9 with the Social Security Administration and the Department of Homeland Security. Participation in E-Verify is voluntary for our organization, but we are committed to maintaining a legal and compliant workforce. Notice of Non-Discrimination: Open Door Community Health Centers does not discriminate based on citizenship status or national origin in accordance with 8 U.S.C. § 1324b. For more information about E-Verify, please visit: E-Verify Website (