Activities Manager

Compensation: $55,000 to $60,000 per year Job Summary As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all-service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectations of every guest by genuinely creating lasting memories, maintaining a positive attitude, and providing outstanding service every time. Basic Function The Activities Manager is responsible for the smooth operation of the Activities areas, assuring the highest standards of service are met. The Activities Manager effectively manages all operational aspects of the Activities Department, including adequate staffing levels, completing financial management duties (budgeting, forecasting, payroll, scheduling), and product inventory and ordering. The Activities Manager is responsible for overseeing Activities Attendants, ensuring proper training and standards are met. Qualifications Prior recreational and/or hospitality experience preferred Two years college education preferred Three years’ experience in a major resort or parks & recreation department preferred One year supervisory experience Strong leadership skills Strong knowledge of pool operations, bikes, children’s activities programs, ice rinks, corporate team building and event planning First Aid Certification preferred CPR Certification preferred High school/GED or equivalent experience Ability to write, speak, and read English Basic computer skills Responds quickly and efficiently to guest requests Good communication skills, both verbal and written Essential Functions Full operational responsibility of daily operations of Activities Department/Recreation areas Oversee marketing and planning of all recreation facilities and services Oversee staffing, scheduling, training, coaching and counseling of all activities staff Supervise the performance, attendance, attitudes, appearance and conduct of activities staff Ensure that policies and procedures are maintained and adhered to by the staff Plan, prepare, lead, and conduct activities for children and adults Oversee operation of swimming pools (indoor & outdoor), movie theater, arcade, and other hotel areas utilized for recreational activities Maintain an active presence around the recreational areas, ensuring cleanliness and guest satisfaction Supervise Activities Attendants while conducting activities, work as pool attendants, and supervise other recreational areas Assist guests with resort activities and facility locations Facilitate activities for convention groups when assigned Take reservations for activities Communicate with all other departments as it pertains to the functions of the activities department Ensure proper posting of activities and special event information Responsible for department bank Monitor the success of the activities programs Make necessary adjustments to maintain superior quality, fun-filled, and original programs for guests and groups Ensure that all activities infrastructure/equipment is clean, safe, and in working order Perform exceptional communication throughout all functions of the job with guests and resort associates Prioritize guest requests within hotel policy and safety standards Oversee, troubleshoot, and implement solutions regarding games and activities conducted in the Activities areas, and assist guests as needed Marginal Functions Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds Operation of office equipment Performing administrative tasks, such as answering phones/emails and completing paperwork Attend appropriate hotel meetings and training sessions Required to perform all other tasks and duties as assigned Schedule hours may vary on business needs and may or may not include holidays, weekends, various shifts, increased or reduced hours Environment Indoor, well-lit, carpeted office environment. Indoor pool facility, humidity and tile surfaces. Outdoor pool areas, weather permitting, concrete walking surfaces. Outdoor variable spaces including paved sidewalks, grass patches, covered & uncovered spaces. We are an Equal Opportunity Employer. M/F/D/V Benefits Employee discounts on property and at other First Hospitality properties Guest room discounts for friends and family Free meals with every shift On the job training Welcoming and supportive global network Medical, dental, and life insurance, 401K and more for full-time employees Dental, Vision, and Teladoc benefits for part-time employees Insurance Benefits, Holiday Pay, & PTO Accrual from Day 1! Insurance Benefits, Holiday Pay, & PTO Accrual from Day 1! #J-18808-Ljbffr