Field Service Technician II

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. 

What We’re Offering

• Paid time off plus paid holidays
• Medical/dental/vision insurance plan
• Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
• 401K plan
• Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.

Compensation Range: 25.58-34.51 per hour plus quarterly sales bonus 

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.   

Job Purpose

Enersys is seeking a highly motivated and skilled Field Service Technician II to join our growing team! In this role, you will play a crucial role in ensuring our customers' equipment operates at peak performance. You will be responsible for providing timely and effective on-site service, maintenance, and equipment repair. If you are a customer-focused individual with a strong work ethic, excellent technical skills, and a passion for problem-solving, we encourage you to apply!

You will play a key role in supporting critical infrastructure, focusing on our Energy Systems solutions for telecommunications, data centers, utilities, and other essential services.

Essential Duties and Responsibilities

Field Service Expertise: 
Travel to customer sites to perform basic installation, preventative maintenance, and basic repair of battery equipment.
Perform preventative maintenance to ensure optimal equipment performance and minimize downtime.
Troubleshoot and diagnose common technical issues, replace defective parts, and reassemble equipment.
Provide on-site technical assistance and training to customers on the safe operation of their equipment.
Customer Focus:  
Build and maintain strong customer relationships by providing timely, efficient, and professional service.
Effectively communicate with customers to understand their needs, explain technical details, and resolve concerns.
Act as a liaison between the customer and the company to ensure customer satisfaction.
Safety and Compliance: 
Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards.
Operate material handling equipment safely and maintain a clean and organized work environment.
Complete all required safety and compliance training.
Administration and Reporting: 
Maintain accurate records of service calls, maintenance activities, and customer interactions.
Complete timely reports, including service reports, expense reports, and quality alerts.
Manage company assets, including a service vehicle, parts inventory, tools, and test equipment.

Qualifications

Required Qualifications:

• High School Diploma or equivalent.
• Completed assessment with a passing score of 70% or higher
• 1-2 years of experience in field service or a related role, preferably in the electrical field.
• Basic mechanical aptitude and experience working with hand and power tools.
• Ability to read and interpret technical documents, such as schematics and manuals.
• Basic electrical understanding and experience with test equipment is a plus.

Other Skills:

• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Valid driver's license with a clean driving record.
• Ability to lift up to 50 pounds and perform physical tasks, such as bending, stooping, and kneeling.

General Job Requirements

• Must be able and willing to do overnight travel
• Must be able and willing to operate a forklift.
• This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.
• Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
• Must be able to differentiate colors.
• Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
• Must be able to stand for long periods of time
• Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
• Must be able and willing to be on-call.
• Must be able and willing to wear a respirator.
• Must be able and willing to work overtime.
• Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
• Risk of electrical shock.
• This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.
• This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.