Customer Support Specialist- Bilingual Korean

Oxford Solutions

Customer Support Specialist (Bilingual Korean/English)

Oxford Solutions has a contract-to-hire opening for a Customer Support Specialist with bilingual fluency in Korean and English to join our client's online healthcare team.

Responsibilities:

Answer inbound calls and resolve patient, doctor, and insurer inquiries
Provide accurate support for healthcare and pharmacy programs; triage when needed
Document call information and maintain confidentiality of patient data
Use knowledge base tools and follow company protocols
Meet performance targets and contribute to improving patient experience
Stay current on product updates and process changes

Requirements:

Bilingual fluency in Korean and English (language assessment required)
High school diploma or GED; Bachelor's degree preferred
Customer service or inbound call center experience required
Healthcare or pharmacy background strongly preferred
Strong verbal/written communication and technical aptitude
Team-oriented with strong problem-solving skills
Able to work varied shifts, including rotating Saturdays

Oxford Solutions

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Vacancy posted 4 days ago

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