Sales Support Specialist II. Job in Topeka LilyLifestyle Jobs

Sales Support Specialist II We're Looking for an experienced Sales Support Specialist II! About the Company Security Benefit is a leader in the U.S. retirement market with more than $60 billion in assets under management. We offer opportunities to thrive, innovate, and make an impact. As part of our team, you'll play a key role in driving the future of the U.S. retirement industry. Security Benefit is a PLACE where we promise to help our customers To and Through Retirement. We're proud to have been recognized as one of the best in the business: Named to Ward's 50 list of top-performing life-health insurance companies Recognized on list of Ingram's Top 100 Private Companies in the Kansas City area in 2024 About the Role As a Sales Support Specialist II you will serve as an important individual contributor to the Operations Team at Security Benefit. You will research and analyze problems and escalations to determine accurate and prompt resolution of issues, relay necessary information and status updates, address general inquiries, and provide issues resolution. Additionally, this position may provide dedicated onboarding support by delivering personalized services for book rolls and blocks of business. The Sales Support Specialist II reports to the Operations Team Lead and is based in our home office in Topeka, Kansas. SB associates work in a hybrid environment with both remote and on-site work. Partner with Sales associates to ensure service and administrative problems are identified and expeditiously resolved; serve as administration and operations subject matter expert (SME) Provide superior "concierge service" support and assistance as the liaison between sales associates/financial representatives and internal departments for identified representatives/relationships Monitor and track contracts through the sales cycle for high valued and re-activated producers Communicate Security Benefit contract workflow processes with Sales associates and serve as SME for administrative and operational support Research pending contract issues including reviewing contracts to ensure they are in good order, following up with LOA paperwork, and checking processing for any potential contracts not in good order (NIGO) Provide weekly reporting of Submitted, Received, and Pending contracts to high-profile advisors Deliver solutions to resolve emerging service gaps and advise constituents on trends and corresponding solutions Partner with service and administrative associates to provide the highest level of support to sales professionals Identify, develop, and execute continuous improvement opportunities #J-18808-Ljbffr