Manager, Strategic Accounts

Aftermarket Sales Manager

The Aftermarket Sales Manager is responsible for leading and executing sales strategies to grow aftermarket revenue, increase customer retention, and expand market share. This position oversees the sales and business development activities related to replacement parts, repair services, maintenance programs, upgrades, and other aftermarket solutions. The Aftermarket Sales Manager develops and maintains strong customer relationships, identifies new business opportunities, and collaborates cross-functionally with Operations, Engineering, Customer Service, and Supply Chain teams to ensure exceptional customer support and business growth.

Essential Responsibilities

• Develop and implement strategic sales plans to achieve aftermarket revenue and profitability objectives.
• Identify, qualify, and pursue new aftermarket business opportunities with existing and prospective customers.
• Lead, coach and mentor aftermarket Sales and customer service team
• Manage and grow customer relationships by serving as the primary point of contact for aftermarket products and services.
• Forecast sales, develop budgets, and monitor performance against established goals and metrics.
• Lead contract negotiations, pricing discussions, and proposal development for aftermarket products and services.
• Collaborate with OEM Sales Account Managers to maximize aftermarket sales on new business and contract renewals
• Collaborate with Operations, Engineering, Quality, and Customer Service teams to ensure customer requirements are met.
• Analyze market trends, customer needs, and competitive activities to identify growth opportunities.
• Drive customer retention initiatives and promote long-term service agreements and support programs.
• Review and respond to customer inquiries, requests for quotes (RFQs), and service opportunities in a timely manner.
• Maintain accurate sales records, forecasts, and customer data
• Develop and present sales reports, business reviews, and performance updates to senior leadership.
• Travel as required to meet with customers, attend trade shows, and support business development efforts.
• Ensure compliance with company policies, procedures, and ethical business practices.

Position Requirements

Job Requirements

• Bachelor's degree in Business Administration, Marketing, Engineering, or a related field; equivalent experience may be considered.
• Minimum of 5 years of sales, business development, or account management experience in a manufacturing, aerospace, industrial, or related environment.
• Minimum of 3 years in Leadership and supervisory role
• Proven track record of achieving sales growth and revenue targets.

• Strong understanding of aftermarket products, services, maintenance programs, and customer support strategies.
• Experience developing customer relationships and managing key accounts.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Strong analytical, problem-solving, and organizational abilities.
• Proficiency in Microsoft Office Suite and CRM systems.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Travel Requirement: Up to 30-50% as needed for customer visits and business development activities.

Preferred Qualifications

• Experience in aerospace, defense, industrial manufacturing, or engineered product environments.
• Previous leadership or sales management experience.
• Knowledge of customer contract management, pricing strategies, and service agreements.
• Experience working with ERP systems such as SAP, Oracle, or similar platforms.
• Familiarity with FAA, AS9100, ISO, or other regulated manufacturing environments.
• Lean Manufacturing, Continuous Improvement, or Six Sigma experience.
• Established network of industry contacts and customers within target markets.

Key Competencies

• Customer Focus
• Strategic Thinking
• Business Acumen
• Results Orientation
• Relationship Building
• Leadership and Team Development
• Negotiation and Influencing Skills
• Communication Excellence
• Problem Solving and Decision Making
• Adaptability and Change Management

Equal Pay Act Statement

We aim to pay our 'ITT'ers' fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on 'what' they accomplish, but also on 'how' they reflect ITT's values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.

Equal Pay Act Range

$136,500.00 - $203,900.00