Field Service Representative

Job Description

At General Dynamics Land Systems (GDLS) we put our Customers at the center of everything we do. Our commitment to protect and enable the men and women who serve, drives us to develop products and systems that give them a clear advantage for mission success. We are looking for passionate individuals to help us deliver innovative, unique solutions to our Customers.

The selected candidate will be a member of the GDLS JBLM/Sumner team supporting the UKR Ops chat.


Position Responsibilities:

• Coordinate and interface with customer representatives at command level, as well as senior program manager office representatives.
• Monitor and maintain configuration management for Stryker variant of vehicles in Poland.
• Monitor "SIGNAL APP" 24/7 chat. Must be able to articulate troubleshooting techniques in written (text) form promptly, professionally, politely, and accurately.
• Use skills, abilities, and workload demands to set mission priorities and maintain Operational Readiness Float (ORF) in the Poland FRA and down range.
• Conduct hands on training or sustainment training program for General Dynamics Land Systems mechanics, and M&E contractors.
• Oversee and assist with preventive maintenance checks and services (PMCS) on all Stryker variants to include sub-components and LRUs pertaining to the Stryker Platform.
• Oversee and troubleshoot and correct malfunctions in automotive systems (full up power-pack FUPP (engine, transmission, cooling), fuel, exhaust, driveline and suspension ) using built in test equipment (BITE), test equipment and/or manual troubleshooting procedures (MTPs), common and special tools and applicable technical documentation.
• Complete maintenance and administrative forms and other paperwork (reports) related to performance of duties.
• Provide property accountability for all assigned property. Assistance for property accountability where needed.
• Perform all duties in accordance with ISO processes.
• Perform duties as site Field Representative; Environmental, Hazmat, Safety, Fire prevention and administrative functions.

Position Requirements:

• Must be certified graduate of the Stryker FSR Academy
• Must have High School Diploma and/or GED
• Read and interpret troubleshooting and diagnostic procedures and flow diagrams for systems, subsystems and components.
• Travel to remote CONUS/OCONUS locations on short notice to support contingency operations.
• Work in improved and unimproved maintenance facilities, as well as other field environment and work duty locations as required.
• Occasional work in confined space within vehicle interior.
• Potential for exposure to temperature extremes in performance of duties.
• Physical requirements: Must pass and maintain company deployment requirements.
• Must meet and maintain ASR guidelines for driver's station entry as described in Standard Practice 2-644 .
• Dexterity in fingers of both hand
• Carry 70lbs (tool box or parts) up to 50'.
• Multicultural work experience preferred.
• Administrative and office skills required (Microsoft Office, EXCEL and Power Point).
  (May be required to demonstrate abilities).
• Must be able to obtain and maintain successful NACI background for CAC (Common Access Card).
• Must be a U.S. person.
• Must be able to gain and maintain access to all military installations in which the work is performed.

Position Salary Range: New hires generally start between $ 87,500 to $92,000 per year. Applicant's placement within the range is based on qualifications and professional experience. The full salary range for the position is between $68,100 and $104,200 per year.

Position Incentive: Hired applicant will be able to receive an annual bonus.


Benefits Offered: Employees (and their families) are covered by medical, dental, vision, life and accident insurance plans, disability insurance plans, health spending account, flexible spending account, 401(k) retirement plan and tuition reimbursement.


Employees are also eligible to receive 6.66 hours of vacation per month, 80 hours of sick/personal time per year and 6-13 paid holidays each year depending on business circumstances and the applicable holiday schedule for that year.


Headquartered in Reston, Virginia, General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation; ship construction and repair; land combat vehicles, weapons systems and munitions; and technology products and services. General Dynamics employs more than 100,000 people across 65 countries worldwide and in all 50 U.S. states, more information is available at General Dynamics Land Systems, is a business unit of General Dynamics, and is an innovative leader of ground combat systems' equipment and software for our clients. Our performance-driven team partners with the U.S. Army, U.S. Marine Corp and other militaries across the Globe to ensure that next generation ground combat vehicles are ready to protect our fighting men and women in uniform. General Dynamics Lands Systems provides a competitive compensation package, site specific flexible work schedules, 401(k) with Company Match; Bonus Eligibility, Employee Development Opportunities, Tuition Reimbursement, On-site Amenities, and comprehensive Medical/Dental/Vision Insurance.


As an Equal Opportunity Employer, General Dynamics Land Systems ("GDLS") provides all persons with equal opportunity and access to all aspects of employment process, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, age, disability, status as a protected veteran, or membership in any group protected by federal, state, or local anti-discrimination laws. GDLS also is committed to providing reasonable accommodations to individuals with disabilities and disabled veterans.. If, due to a disability, you need an accommodation to search or apply for an opportunity with GDLS, please call View phone number on click.appcast.io or send an e-mail to [email protected] for assistance and let us know the nature of your request and your contact information.