Regional Technical Specialist - Great Lakes

SUMMARY
Promotes Prometheus' products and services to health care practitioners (HCPs), staff and all decision-makers related to the products' use. In this role you will play a key role in increasing company profitability and sales revenue through excellence in an informed, consultative approach to selling, customer service and conversion of product use. Customer engagement will be completed through a combination of remote communication means with high-value in-person customer call activity when identified as strong opportunity.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Achieves key customer sales objectives and customer contact goals across assigned territory
• Designs and implements a target customer communication productivity plan for assigned territory to ensure effective reach and frequency to targeted customers to maximize sales
• Leverages outbound customer contact using multiple means (such as telephone, email, fax) to schedule and complete virtual sales presentations to target decision-makers
• Educates HCPs and staff on the value of the company's products and services for patient care to convert and maintain them as consistent product prescribers
• Uses company approved materials (literature, educational presentations, and product brochures, etc.) to educate, communicate and sell company products and services
• Provides guidance around pricing and reimbursement for promoted products. Triages staff to appropriate company personnel when specific reimbursement questions arise
• Collaborate with the Key Account Manager team to maximize territory performance and customer access to products through local institutions, labs and draw sites. Helps customers understand direct bill account logistics through in-servicing related to ordering, reporting and billing logistics processes
• Prepares, maintains and submits up-to-date and accurate contact and productivity records to profile the account, measure progress against key sales and activity goals
• Enters new customer data and update changes in the company customer database.
• Represent the company at local, regional and national trade shows, conferences and exhibits to promote key products
• Identifies and investigates customer concerns. Addresses and or communicates with appropriate company personnel to promptly solve customer problems
• Handles inbound calls triaged from Client Customer Service group; identifies optimal solutions for customer needs

SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This along with the requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong presentation skills; ability to effectively convey concepts in a clear, concise and professional manner through telephone and face-to-face interactions.
• Excellent interpersonal, time management and organizational skills.
• Adaptable, open to change, and able to work in ambiguous situations and respond to new information and unexpected circumstances.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Able to productively and proactively contribute to a team environment while demonstrating ability to manage workload and priorities independently.
• Ability to function productively within a fast-paced, multi-tasking, entrepreneurial environment.
• Ability to work on telephone and computer simultaneously.

EDUCATION and/or EXPERIENCE

Bachelor's degree from four-year college or university with an emphasis in the life sciences preferred; minimum 2 years sales experience in pharmaceutical, diagnostics and/or other related healthcare sales; or minimum 1 year related healthcare sales experience and 1 year experience in a life science discipline. Associate's degree in a science related program (nursing, etc.) may be considered if accompanied by 5+ years of other industry related experience (e.g. clinical research organization, medical science liaison, etc.).

LANGUAGE SKILLS

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups.

MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discount, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

High skills: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables surrounding the analysis of managed market strategies and contracting.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License with DMV evidence of good driving record. Must follow all applicable guidelines as set forth in the Company Fleet Management Program including annual DMV reviews.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Significant ground, air and overnight travel (up to 75% based upon business needs of the geography) is required.

All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected class.