Sales Specialist

Sales Specialist- Senior Site

Lockwood Companies is an integrated real estate company that develops, builds, and manages multifamily, affordable housing, and senior living communities throughout Michigan. Our mission is to create thriving, sustainable communities that enrich lives.

The Sales Specialist is responsible for the leasing of apartments, processing market rate applications, processing MSHDA Tax-credit applications, and community outreach at the senior communities. The Sales Specialist will follow all policies and procedures established by the Director of Sales and Marketing, the Director of Senior Living, the Executive Director and Lockwood Management.

Typical Duties:

• Lease apartments to qualified applicants in accordance with company procedures and Equal Housing Opportunity requirements to achieve community occupancy and revenue objectives.
• Create and maintain a customer centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.
• Complete lease renewals as well as LITHC recertifications and renewals if applicable. Communicate & monitor revenue increases for accuracy according to expectations.
• Assist prospective resident and encourage the sale through closing the prospect
• Proactively market the community through outreach, advertising and marketing management and maintain records of activities.
• Manage telephone inquiries, obtain information about prospects needs, set tour appointments.
• Close on prospects and maintain all information in property management and prospect tracking software.
• Facilitate community and apartment tours for prospects and family members.
• Notify prospective residents of approvals and schedule move-ins
• Accurately and timely completion of necessary program compliance documents. Responsible for completion of all necessary forms for new residents as well as recertification forms for existing residents.
• Maintain current knowledge of building amenities, local agencies and community resources, of interest to residents.
• Walk prospect tour path to ensure overall cleanliness and professional appearance, identify any maintenance or safety hazards and inform Executive Director as needed.
• Inspect model apartment homes and market ready apartments, inform Executive Director of action required.
• Receive, deposit and post all application fees, security deposits and initial rents.
• Assist new residents with move-in welcoming and orientation.
• Maintain and adhere to property wait list for prospective residents.
• Conduct market surveys and shop competitive apartment communities as directed by the Executive Director. Maintain a constant awareness of area market conditions.
• Adhere to all local, state and federal laws applicable to the leasing of apartments. Understand the applicable income requirements for residents and Fair Housing Laws.
• Maintain clear lines of communication.
• All other duties as assigned.

Qualifications:

• High School Diploma or GED required.
• Valid Drivers License
• 2-3 years experience in sales or customer service. Experience working in a senior living community preferred.
• Excellent communication skills both orally and written. Must be able to clearly speak and understand English.
• Excellent customer service skills.
• Proven ability to sell.
• MSHDA Tax-Credit knowledge preferred.