Training Specialist

Job Description

Job Description

Quest Food Management Services was founded in 1985 in Lombard, Illinois, with the goal of providing fresh, made from scratch food and intensely personal service. We serve business & industry, higher education, conference centers, and the K-12 segment. We have a depth of experience in facility and equipment design and construction, offer a wealth of expertise in nutrition, marketing, food safety and sanitation, staff management and community building.

It has been Quest’s team members who have been the cornerstone of our growth. Quality people, quality food, and quality clients are our recipe for success. Led by our vision to create the most enduring relationships in the industry by what we do and how we do it, with integrity, responsiveness, accountability, respect, and excellence.

Our Promise

Balance - Quest fosters a fun, supportive environment that puts people first and strives for both culinary excellence and enduring relationships. Our flexible work opportunities encourage a healthy life balance for all our valued team members.

Meaning - Quest believes that every aspect of what we do has significance, and therefore, our food is fresh and made from scratch, using high quality and responsibly sourced ingredients. We nourish our communities with wholesome meals and through our genuine and personal connections.

Recognition - Quest provides competitive compensation and benefits and celebrates the fulfillment of our collective values at all levels of the organization. We support professional growth through training, development, and access to highly visible leadership.

Position Summary

Responsible for designing, delivering, and managing training programs that support operational excellence across multiple departments. This role is responsible for overseeing the Wise Tail learning platform, developing engaging and effective training content, and ensuring that all team members are equipped with the knowledge and tools necessary to succeed in their roles. The Learning Specialist will collaborate with cross-functional teams to integrate department-specific processes and tools into the learning ecosystem. Additionally, this role will develop structured career paths to support internal growth into leadership roles within the organization. Ensures that Quest vision, values and founding principles are effectively modeled, communicated, understood, and practiced.

Essential Duties and Responsibilities

• • Administer and manage the Wise Tail learning management system (LMS), including user access, content uploads, reporting, and platform optimization.
  • Monitor engagement and completion metrics to ensure training effectiveness and compliance.
  • Design and deliver training modules that incorporate department-specific tools and workflows.
  • Utilize a variety of instructional methods including e-learning, video, live webinars, and in-person sessions.
  • Analyze, communicate, and disseminate various status level reporting regarding menu planning software compliance.
  • Partner with department heads to ensure training content is accurate, up-to-date, and aligned with business goals.
  • Evaluate training effectiveness through feedback, assessments, and performance metrics.
  • Stay current with industry trends and best practices in adult learning and instructional design.
• .

Job Requirements/Specifications

Education and Experience: The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required:

• • Administer and manage the Wise Tail learning management system (LMS), including user access, content uploads, reporting, and platform optimization.
  • Monitor engagement and completion metrics to ensure training effectiveness and compliance.
  • Design and deliver training modules that incorporate department-specific tools and workflows.
  • Utilize a variety of instructional methods including e-learning, video, live webinars, and in-person sessions.
  • Analyze, communicate, and disseminate various status level reporting regarding menu planning software compliance.
  • Partner with department heads to ensure training content is accurate, up-to-date, and aligned with business goals.
  • Evaluate training effectiveness through feedback, assessments, and performance metrics.
  • Stay current with industry trends and best practices in adult learning and instructional design.

Essential Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• • Demonstrated commitment to Quest vision, values, and mission through actions daily.
  • Ability to maintain professionalism and a positive attitude in a highly engaging and fast-paced workplace.
  • Demonstrated skill with developing long-term strategic plans and lead/participate in short-term operational implementation (ability to be both strategic and tactical)
  • Keen analytic, organization and problem-solving skills.
  • Demonstrated ability to consistently communicate a clear understanding of internal and external customer expectations and adapt as appropriate to exceed their needs.
  • Proven skill to anticipate the needs of team members and proactively assists them to meet a common goal.
  • Demonstrated ability to understand and determine priorities, effectively manage time, and develop work plans to accomplish tasks and/or projects.

Language Skills

• Ability to read, write and speak English.
• Bilingual is a plus.

Physical Demands: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• • Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
  • While performing the duties of this job, the team member is regularly required to talk and listen.
  • Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to remaining seated for periods of time to perform computer-based work, participating in filing activity, lifting, and carrying office supplies (paper reams, mail, etc.)
  • Frequently required to stand, walk, sit, use hands to feet, and reach with hand and arms.
  • Occasionally lift and/or move up to 20-25 pounds.
  • Exposure to odors, noise, heat, steam, in/out walk-in freezer, cleaning chemicals and detergent.

Work Environment:

The work environment characteristics described here are representative of those team members encounter while performing the essential functions of this job.

• Office and Kitchen environment
• The noise level is low to moderate.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. The team member must provide medical evidence for reasonable accommodation.

Quest business is continuously evolving to meet the needs of our customers – you can expect, anticipate, and assume that your job duties will evolve accordingly as well.

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