Systems Administrator

AV & Telehealth Systems Administrator US/Sparks, NV Job Summary The AV & Telehealth Systems Administrator is responsible for maintaining and supporting audiovisual, telehealth, and clinical display technologies used throughout the health system. These technologies support clinical consultations, patient monitoring, patient education, and organizational collaboration. This role ensures systems and equipment remain operational, properly maintained, and ready for use by clinical and administrative staff. Responsibilities include system monitoring, routine maintenance, troubleshooting equipment issues, and coordinating with internal IT teams and vendors to resolve technical problems Duties & Responsibilities System Maintenance & Operational Readiness • Maintain audiovisual, telehealth, and clinical display systems across hospital and clinic locations. • Ensure supported equipment and systems remain operational and available for use. • Perform routine system checks to verify functionality and operational readiness. • Identify and resolve issues before they impact clinical operations. AV System Support • Maintain conference room audiovisual equipment including displays, cameras, microphones, and audio systems. • Troubleshoot hardware and connectivity issues affecting conference room technology. • Assist with equipment setup, replacement, and configuration when necessary. Telehealth Equipment Support • Maintain telemedicine carts and related equipment used for remote clinical 1 consultations. • Troubleshoot audio, video, and device connectivity issues affecting telehealth sessions. • Assist clinical staff with equipment issues impacting telehealth workflows. Digital Signage & Patient Display Systems

• Maintain Moxie digital signage systems, including PCs and display hardware.
• Support CARE Channel devices and patient television systems used for

patient education and information. • Troubleshoot device failures, connectivity issues, and display problems. Equipment Monitoring & Preventive Maintenance

• Perform scheduled daily, weekly, and monthly equipment checks.
• Verify system connectivity, device status, and hardware functionality.
• Perform basic preventive maintenance and equipment replacement when

necessary. Incident Response & Troubleshooting • Respond to service requests related to AV systems, telehealth equipment, and display technologies.

• Diagnose hardware and connectivity issues affecting supported systems.
• Escalate complex issues to vendors or internal IT teams when necessary.

Vendor Coordination

• Work with vendors to troubleshoot equipment issues.
• Assist with return merchandise authorization (RMA) processes for equipment

replacement. • Coordinate vendor support for system repairs or replacements. Documentation & Reporting

• Maintain records of system issues, repairs, and equipment status.
• Follow operational procedures and maintenance workflows.
• Update internal documentation as systems and processes change.

2 Requirements & Qualifications AV Systems

• Conference room audiovisual equipment
• Display systems, microphones, and cameras
• AV troubleshooting

Telehealth Technologies

• Telemedicine carts and clinical consultation devices
• Video communication troubleshooting

Digital Signage Systems

• Digital signage PCs and displays
• Patient TV systems

Technical Skills

• Hardware troubleshooting
• Basic network connectivity troubleshooting
• Endpoint device maintenance
• Service ticket systems

Evaluation Criteria

• Data-driven and detail-oriented mindset.
• Strong communication and stakeholder engagement skills.
• Ability to manage multiple priorities and deliver quality results on time.
• Proactive in identifying data issues and proposing improvement solutions.
• Passion for transforming data into meaningful insights that drive business

performance. Physical Work Essentials: NA 3 Please send your resume and salary requirements to View email address on click.appcast.io Elevance Systems, Inc. is an equal opportunity employer, which prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. 4