Accounting/Administrative Assistant

Company NameARS-Rescue RooterOverviewPay Range: $22.00-$24.00 hour Schedule: Monday-Friday/8:00 am-5:00 pmAmerican Residential Services is the nation's largest provider of residential HVAC, plumbing, and electrical services—trusted by thousands of homeowners for over 50 years. We're seeking an Accounting/Administrative Assistant to help elevate the customer experience, monitor service quality, and ensure high standards of customer satisfaction across the board.Why You'll Love Working Here:Insurance access after just 31 days of employmentMedical insurance options starting at $5/weekDental & vision insuranceHealth Savings Account (HSA) or Flexible Spending Account (FSA)401(k) with company matchPaid Time Off & Holiday PayCompany-paid life insuranceLearn more at as a key player in the customer satisfaction and quality assurance process by handling inbound concerns and proactively following up with customersInvestigate service quality issues including pricing, damages, and technician performanceDocument and track all customer complaints and QA trends in a timely and detailed mannerCoordinate resolutions by working closely with local service center teams and leadershipReview and respond to customer satisfaction surveys, especially negative feedbackDeliver quality insights and provide quarterly complaint analysis by branch and regionEnsure service consistency and continuous improvement in the customer experienceQualifications1–2 years of customer service or call center experience4–8 years of experience in quality control, inside sales, or a similar customer-focused roleKnowledge of residential construction trades. HVAC and Plumbing trades preferredExceptional communication skills and attention to detailStrong computer and documentation skillsA proactive mindset, dependable attitude, and commitment to quality outcomesPre-employment drug screen and nationwide background check required.*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: