Evening Guest Service Agent

Job Description

Job Description

Duties and Responsibilities

• Welcome guests, register, and assign rooms while ensuring seamless check-in and check-out processes.
• Maintain accurate records of room availability and guest transactions.
• Address guest inquiries promptly and efficiently, providing information on hotel services and local attractions.
• Collaborate with housekeeping and maintenance staff to resolve any guest issues swiftly.
• Uphold the hotel's high standards of service and professionalism at all times, ensuring guest comfort is a priority.
• Facilitate guest reservations for dining and transportation, ensuring all interactions are handled with courtesy and professionalism.

Qualifications:

• Proven background in customer service with a commitment to maintaining a positive, guest-first attitude.
• Excellent communication skills with a proficiency in English and basic math.
• Professional appearance and demeanor, reflecting the hotel's high standards.
• Flexibility to work varied hours, including weekends and holidays.
• Experience with reservation systems is an advantage but not mandatory.

Our Commitment:

We are committed to providing our employees with a supportive work environment where professionalism and guest service excellence are at the forefront of our operations.

Join our team and contribute to the legacy of hospitality excellence at the Hilton Rochester Mayo Clinic Area.