Post Operations Specialist

The Post Operations Specialist supports Mazza Recycling’s operational workflow by reviewing completed work orders in the Tower operating system before billing. This role helps ensure information is accurate, complete, and properly documented so invoices can be processed smoothly and operational records stay reliable. This is a great opportunity for someone who is detail-oriented, organized, comfortable learning new systems, and interested in building experience in operations, logistics, billing support, or the recycling industry.

Essential Functions

Work Order Review & Validation

• Continuously review completed work orders throughout the day as services are completed.
• Verify all work order information for accuracy, completeness, and proper documentation.
• Ensure completed work orders are reviewed and resolved prior to the end of the business day whenever possible.
• Confirm work orders are either approved for billing or routed for correction before processing.

Documentation & Compliance Review

• Review and validate scale tickets, manifests, disposal tickets, photos, and supporting documentation.
• Confirm scale ticket numbers match attached documentation.
• Verify work order dates align with service dates.
• Ensure required documentation is complete, clear, and legible.
• Identify and correct documentation discrepancies within assigned authority.

Operational Data Accuracy

• Verify tonnage, volume, disposal information, and material classifications.
• Ensure disposal destinations and facilities match supporting documentation.
• Validate disposal costs and rates for reasonableness and accuracy.
• Confirm operational timelines and service durations are appropriate.
• Review material classifications to ensure proper processing and reporting.

Issue Resolution & Escalation

• Document work order issues using clear internal notes.
• Route deficiencies and operational concerns to the appropriate department or individual.
• Coordinate with Drivers, Dispatch, Operations, Accounts Payable, Customer Service, Billing, and Management to resolve discrepancies.
• Track outstanding issues through completion and closure.
• Ensure work orders meet all requirements before billing approval

Quality Control & Process Improvement

• Maintain Tower data integrity standards.
• Support accurate margin, disposal, and operational reporting.
• Help reduce billing rework and improve invoice turnaround times.
• Identify recurring operational issues and escalate trends to management.
• Serve as a quality control checkpoint within the operational workflow.

Systems & Software Utilized

• Tower
• Samsara
• Microsoft Outlook
• Microsoft Excel
• Internal document management systems
• Scale tickets, disposal manifests, and operational reporting tools 

Qualifications

Education

• High School Diploma or GED required.
• Associate degree in Business Administration, Accounting, Logistics, Operations Management, or related field preferred.

Experience

• Entry-level applicants are encouraged to apply.
• Prior experience in transportation, logistics, waste management, recycling operations, dispatch, billing support, operations administration, or a related field is preferred but not required.
• Experience reviewing operational records, invoices, manifests, transportation documentation, or similar paperwork is helpful but not required.
• Willingness to learn industry-specific documentation, systems, and workflows is required.

Knowledge, Skills & Abilities

• Strong attention to detail and data accuracy.
• Ability to notice discrepancies, ask questions, and learn appropriate corrective actions.
• Excellent organizational and time management skills.
• Strong written communication and documentation abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic computer proficiency, including Microsoft Office applications, with the ability and willingness to learn company-specific software systems.
• Ability to collaborate effectively across Operations, Billing, Dispatch, Customer Service, and Finance teams.
• Analytical problem-solving skills.
• Ability to maintain confidentiality and exercise sound judgment.

Physical Requirements

• Ability to remain seated for extended periods.
• Frequent use of computers, monitors, and office equipment.
• Ability to review digital documentation and enter data accurately.
• Occasional lifting of files or office materials up to 20 pounds.

Performance Expectations

After training, success in this role is measured by:

• Timely review of completed work orders.
• Billing-ready accuracy rates.
• Reduction in invoice corrections and billing rework.
• Timely resolution of documentation discrepancies.
• Compliance with operational review procedures.
• Accurate and complete work order documentation.
• Maintenance of strong Tower data integrity standards

Why Join Mazza Recycling?

At Mazza Recycling, we are committed to operational excellence, sustainability, and continuous improvement. The Post Operations Specialist plays a vital role in supporting accurate reporting, efficient billing processes, and exceptional service delivery while learning the systems and workflows that keep our operations moving. This role is well-suited for someone looking to grow within operations, logistics, billing support, or the recycling industry while supporting our mission of "Working for a Greener Tomorrow."