Front Desk Agent

Job Description

Job Description

Pay: $19.00 per hour

Job description:

The Club at Harbor Point in Mill Valley is seeking a reliable and customer-focused Front Desk Receptionist for a part-time evening shift. This role is pivotal in creating a welcoming and organized atmosphere for our tennis and swim club members. The ideal candidate thrives in a fast-paced environment, demonstrates professionalism, and is dedicated to delivering exceptional member service while supporting daily club operations.

Responsibilities

• Greet and check in members and guests promptly and courteously
• Answer phone calls and assist members with inquiries and reservations
• Manage tennis court and swim reservation scheduling efficiently
• Scan member IDs and monitor club access to ensure security
• Enforce club policies and safety procedures with professionalism
• Maintain cleanliness and organization of the club environment throughout the shift
• Restock retail and operational supplies as necessary
• Clean fitness equipment and common areas regularly
• Close the club at the end of the day, ensuring security and readiness for the next day
• Collaborate with team members to enhance the overall member experience
• Resolve conflicts and make decisions effectively to maintain a positive environment

Required Qualifications

• Minimum 2 years experience in front desk reception or related role
• High school diploma or equivalent
• Current CPR and AED certification or willingness to obtain
• Outstanding customer service and phone etiquette skills
• Strong organizational, multitasking, and decision-making abilities
• Effective conflict resolution and problem-solving skills
• Excellent oral and written communication skills in English
• Dependable, punctual, and professional attitude and appearance

Preferred Qualifications

• Experience working in a club or recreational facility environment
• Familiarity with membership and reservation management systems
• Residence in the Marin County area

Benefits:

• 401(k)
• Flexible schedule

Work Location: In person

Benefits:

• 401(k)
• Flexible schedule

Work Location: In person