Technical Support Specialist

Technical Support SpecialistHelp People. Solve Problems. Build Your IT Career.Not Your Typical Help Desk JobWe're looking for a Technical Support Specialist who loves technology, enjoys helping people, and wants to grow beyond password resets and basic troubleshooting.At our company, you'll work with businesses across multiple industries, supporting modern IT environments that include:Microsoft 365 Azure & Entra ID Sophos Security Solutions Servers & Networking Cloud Technologies Business Applications Endpoint ManagementEvery day is different. Every problem is a puzzle. Every client interaction is an opportunity to make someone's day better.What You'll DoProvide remote and onsite technical support for business clientsTroubleshoot Windows, Microsoft 365, networking, and hardware issuesRespond to service requests and resolve technical problems efficientlyDocument work performed and maintain accurate ticket notesAssist with workstation deployments, upgrades, and migrationsCollaborate with senior engineers on projects and escalationsDeliver exceptional customer service while solving technical challengesWhat Makes Someone Successful HereYou might be a great fit if you:Enjoy helping people as much as you enjoy technologyCan explain technical concepts without sounding technicalStay calm when things don't workTake ownership of problems and see them throughLove learning new systems and toolsAre organized, dependable, and proactiveWant a long-term career in IT