Director of Clinical Operations

Accountabilities Establish and oversee clinical assurance frameworks, ensuring compliance with policies, governance standards, and regulatory requirements. Lead the end-to-end quality function, focusing on scheduling, oversight, reporting, and continuous improvement initiatives. Provide clinical leadership for coaching efforts, establishing priorities and maintaining consistency among Clinical Support Coaches. Use management information, quality outcomes, and qualitative insights to identify systemic risks, implement targeted interventions, and monitor the effects on quality and customer satisfaction. Manage a team of Clinical Delivery/SB Leads and Clinical Content Developers, enhancing capabilities, coaching leaders, and maintaining operational effectiveness. Chair and attend key governance meetings, acting as an escalation point for complex clinical issues beyond operational control and coordinating cross-functional recovery plans. Engage with external stakeholders, such as DWP, to align expectations and drive improvements in the benefit area. Key Internal Stakeholders & Relationships Clinical Support Coaches Head of Operations & Delivery Enablement Operational Training and Development Clinical Delivery/SB Clinical Leads Clinical Content Developers Clinical Assurance Managers Quality Calibration and Audit Leads Commercial, Technology and Central Services Clinical Governance, Safeguarding & Policy Key External Stakeholders & Relationships DWP stakeholders DRG and other clinical governance partners External suppliers and partners as necessary Qualifications & Experience Essential: Qualified health professional with active registration and compliance with continuous professional development requirements. Experienced Disability Analyst in the relevant benefit type with consistent performance in key responsibilities. Demonstrated leadership in clinical audit and assurance functions. Proven capability in supporting and developing clinical teams or leading clinical change initiatives with successful outcomes. Experience in creating and executing action plans for improved quality and performance. Strong analytical skills, proficient in Excel and PowerPoint. Effective stakeholder management, with the ability to influence and guide proactive decision-making. Desirable: Management experience leading a multidisciplinary clinical team. Experience in a multidisciplinary environment fostering positive relationships across clinical and operational areas. Maximus Competencies Promotes Respect Collaborates Effectively Innovates Solutions Consistently Focuses on the Customer Exhibits Compassion Takes Responsibility and Acts with Integrity Commits to diversity, equity, and inclusion principles Individual Competencies Maintains professional skills and accountability in alignment with governing body and best practice standards. Complies with ongoing professional development requirements. Ensures high professional standards are upheld in all areas of expertise. Effectively prioritises projects and tasks. Exhibits flexibility and proactivity in response to changing business needs. Confidently communicates with diverse audiences, adapting as necessary for clarity and engagement. Drives solution‑centred innovation to benefit the organization. Employs data‑driven decision‑making. Demonstrates people‑centric leadership, inspiring team engagement and development. Exhibits attention to detail and a focus on delivery. Embraces innovation and technology in practice. Travel Requirements National travel to assessment centres for supporting health professionals and attending key meetings as required. EEO Statement MAXIMUS is dedicated to fostering a culture of diversity, equity, and inclusion within the recruitment process. We aim to ensure that every job applicant is treated equitably and provided with a clear understanding of the role to assess their suitability. We are a Disability Confident Leader, committed to ongoing recruitment, retention, and career development for individuals with disabilities and long‑term conditions. We guarantee interviews for applicants who meet minimum qualifications under our Disability Confident scheme. Requests for reasonable adjustments during the recruitment process will be considered. Salary Minimum Salary: £56,500.00Maximum Salary: £74,375.00 #J-18808-Ljbffr