Residential Administrative Assistant/Front Desk

The Landings Association is seeking a polished, service-oriented Administrative Assistant to join our front desk team. This position plays an important role in supporting daily office operations and creating a professional, welcoming experience for residents, guests, vendors, and employees.

The ideal candidate is organized, detail-oriented, customer-focused, and able to manage a variety of responsibilities in a fast-paced environment. This is an excellent opportunity for someone who enjoys helping others, maintaining accurate records, and contributing to the smooth operation of a community-focused organization.

Key Responsibilities

• Answer, screen, and direct incoming calls promptly and professionally
• Welcome and assist residents, guests, contractors, and other visitors
• Provide information and process requests, permits, and forms related to community services and amenities
• Maintain accurate resident, vendor, vehicle, and demographic records in internal systems
• Process payments for fees and services
• Manage calendars, reservations, and rental processes for community amenities and meeting spaces
• Conduct new resident orientations and prepare welcome materials
• Enter resident-reported issues and service concerns into tracking systems
• Provide notary services and maintain active notary certification
• Sort and distribute incoming mail and packages
• Maintain office supply inventory and assist with ordering needs
• Support other departments with data entry, document preparation, meeting coordination, mailings, and general clerical support
• Work collaboratively with staff across departments to support communication, service delivery, and organizational priorities
• Respond as needed during operational emergencies, severe weather events, or other urgent community situations

  Minimum Requirements

• High school diploma or equivalent required
• Relevant administrative, customer service, front desk, or office support experience preferred
• Valid driver’s license and ability to be insured under The Landings Association’s vehicle insurance policy
• Reliable and predictable attendance
• Ability to obtain and maintain notary certification

  Physical Requirements

This position is primarily performed in a professional office environment and requires the ability to sit, stand, walk, and move throughout the reception and administrative areas regularly throughout the day. The role also requires frequent use of standard office equipment, including computers, phones, copiers, and postage equipment, as well as the ability to read printed and electronic materials and communicate effectively in person and by phone. Occasional bending, reaching, stooping, and lifting or carrying of office supplies, paper boxes, mail, or packages up to 25 pounds may be required.

The Landings Association is an equal opportunity employer and is committed to creating a workplace that values professionalism, respect, and inclusion. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.