Patient Services Representative

Job Description

Job Description

Build What Matters Most—Families, Futures, and Your Career  

Enjoy meaningful work while contributing to an organization that changes lives every day.   US Fertility , the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine. 

Our team members choose to build their career home at US Fertility because of the  hope we inspire in our patients , the  lives we help bring into the world , and the  culture of excellence we foster across our organization .  We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine. 

Through our national network of premier fertility centers—including  Shady Grove Fertility —we combine clinical expertise, scientific innovation, and compassionate care.  The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started. 

Opportunity Overview

We have an immediate opening for a  Patient Services Representative to join our team at  Shady Grove Fertility in  Davenport, Florida.

•   Schedule: Monday through Friday, 7:00 AM-4:00 PM Eastern Time, rotating weekends and holidays

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day. 

How You’ll Contribute  

At US Fertility, collaboration is fundamental to how we work.  There is undeniable strength in numbers—and support is always within reach.  Whether collaborating with more than 200 highly respected physicians nationwide  or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success. 

In this role, the Patient Services Representative will: 

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
• Schedule appointments Address customer/patient issues and insure effective short-term and long-term resolution
• Provide timely feedback to the practice regarding service failures or patient concerns
• Consult with patients regarding their benefits, coverage and financial options
• Greet patients and visitors to the office and providing high level of customer service Required to work occasional weekends and holiday

What You’ll Bring  

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter. 

Qualifications and Skills Include:  

• Minimum 2 years of applicable work experience
• High School diploma required
• Extensive knowledge of insurance/benefits, medical terminology and medical billing
• Experience working in an OB/GYN office is a plus
• Strong communication skills, independent worker, detailed-oriented, computer savvy
• High level of customer service essential

More important than any single credential, however, is the right person.  Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve. 

What We Offer  

Full-Time Employees (30+ hours/week)  

• Medical, dental, and vision insurance 
• 401(k) with company match 
• Tuition assistance and professional development support 
• Performance-based bonus opportunities 
• Generous paid time off, paid holidays, and paid parental leave 
• Life and disability benefits 
• Fertility Discount Program 
• Employee wellness and recognition programs  

Part-Time Employees  

• 401(k) with company match 
• Performance-based bonus opportunities 
• Employee wellness and recognition programs 

Per Diem Employees  

• 401(k) with company match 
• Employee wellness and recognition programs  

Our Commitment to Inclusion and Opportunity  

US Fertility and its network partners believe that a  diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care.  We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.  

Across our national footprint, US Fertility is a leader in offering  clinical, administrative, and operational career opportunities at locations throughout the United States.  We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.