Director of Admissions

Job Description

Job Description

We’re seeking a compassionate and results-driven Director of Admissions to join our dedicated team at Journey.

The Director of Admissions will oversee the admissions process for our long-term care facility, ensuring prospective residents and their families receive exceptional service, support, and communication throughout the process. Responsibilities include managing inquiries and referrals, conducting facility tours, coordinating assessments, securing authorizations, and collaborating with clinical and administrative teams to help ensure smooth admissions.

The ideal candidate will have strong interpersonal skills, an understanding of long-term care, and a passion for helping residents and families through an important transition. Previous experience in healthcare admissions is preferred.

About Us

Welcome to Journey, where the community is at the heart of everything we do. We believe true success starts with strong local leadership, supported by a dedicated home office team. Our journey began with a vision to create opportunities that empower individuals to make a positive impact right in their own backyard.

Our Vision

Change the world, one heart at a time.

Our Mission

Our mission is to consistently achieve exceptional quality outcomes by leading a world-class Care Team. Our empowered and dedicated Care Team strives to exceed the expectations of our residents in every interaction. Being a part of your journey is our privilege.

The Heartbeat of Journey

Our local leaders are the driving force behind our success. They’re not just managers. They’re passionate advocates for their communities. They understand the needs and goals of the residents and families they serve. They’re your neighbors, your friends, and your partners in progress. Together, we work tirelessly to create meaningful change and lasting legacies.

Required Qualifications

• Minimum of one year of experience and demonstrated success in a facility or related healthcare setting.
• Knowledge of insurance coverage and the authorization process related to long-term care is helpful.
• Ability to communicate effectively with residents, families, referral sources, and interdisciplinary team members.
• Strong organizational skills and attention to detail.
• Basic math skills and ability to review financial and admissions-related information.

Major Duties and Responsibilities

• Referral Management and Admissions Coordination
  • Manage referral status and help ensure timely and accurate admissions processing.
  • Communicate with external partners, families, and healthcare providers regarding referral updates.
  • Assist with prior authorizations and financial evaluations for prospective residents.
  • Coordinate with clinical and administrative teams to support a smooth admissions process.
• Administrative and Record-Keeping Responsibilities
  • Maintain accurate records of admissions, pay status changes, and daily census updates.
  • Complete and file admission paperwork according to facility policies.
  • Utilize electronic medical records and relevant tools for data management.
• Collaboration and Customer Service
  • Build positive relationships with interdisciplinary teams, residents, families, and referral partners.
  • Provide facility tours, respond to inquiries, and address admission-related questions or concerns.
  • Promote teamwork, communication, and continuous improvement in the admissions process.

What We Offer

• Competitive salary
• Opportunities for professional development and continuing education
• A supportive and collaborative work environment
• Quarterly raises
• UnitedHealthcare insurance
• Free life insurance
• Bonus plan of up to $1,000 per month

If you’re ready to embark on a rewarding career that truly makes a difference, we invite you to apply for the Director of Admissions position at Journey.

Together, let’s change lives one heart at a time.

#JoinTheJourney

We are committed to equal opportunity. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, please contact HR.