Sales Team Lead

Job Description

Job Description

About Pro-Play Games

Pro-Play Games is one of the leading names in the trading card game space, serving a passionate community of players, collectors, and competitive customers. We specialize in games like Pokémon, One Piece, Magic: The Gathering, Disney Lorcana, Dragon Ball, Star Wars Unlimited, Yu-Gi-Oh!, and more. Beyond retail, we are deeply involved in organized play, events, and building a strong in-store customer experience. We are looking for a sales lead who can help drive store performance, lead by example on the sales floor, and support the development of the team. This role is for someone who understands that great retail is not just about ringing people up. It is about creating trust, building relationships, solving customer needs, protecting margin, and keeping the sales floor sharp and energized.

Position Summary

The Sales Lead is responsible for helping oversee the day-to-day sales floor operation, coaching staff, supporting store leadership, and making sure customers receive a high level experience every time they walk in. This person should be comfortable balancing customer service, sales execution, team accountability, merchandising awareness, and operational discipline. This is a leadership role. You will be expected to set the tone on the floor, maintain standards, and help turn a strong store into an even stronger one.

Key Responsibilities

• Lead by example through strong customer engagement and solution-based selling
• Help drive daily sales performance and support store revenue goals
• Coach team members on customer interaction, attach sales, objection handling, and closing
• Make sure customers are greeted quickly and professionally by staff
• Help uncover the “need behind the need” by asking strong questions and guiding customers toward the right products
• Support the team in selling across multiple categories including sealed product, singles, accessories, and event-related items
• Maintain awareness of current market trends, hot items, and store events
• Help protect margins through steady awareness of asset protection.
• Ensure staff maintains the sales floor clean, organized, stocked, and presentable
• Lead reps with their merchandising, restocking, binder/wall presentation, and product visibility
• Support management in enforcing company policies, processes, and expectations
• Help communicate daily priorities, promotions, and team focus areas
• Monitor staff performance on shift and escalate concerns when needed
• Assist in training new team members on sales standards, store expectations, and customer interaction
• Help ensure store operations run smoothly during busy periods, weekends, and major releases
• Support event days and high-traffic weekends with urgency and professionalism

What Success Looks Like in This Role

• Customers feel welcomed, helped, and confident buying from Pro-Play Games
• Team members are more consistent because of your presence and coaching
• Sales opportunities are not missed
• The floor stays active, organized, and focused
• Store standards are followed without management having to constantly step in
• Attachments like sleeves, deck boxes, binders, and accessories are naturally built into conversations
• The team sells with confidence instead of just answering questions passively

Qualifications

• Prior retail, sales, or hobby store experience preferred
• Leadership or key-holder experience strongly preferred
• Strong customer service and communication skills
• Comfortable giving direction and holding peers accountable in a respectful way
• Ability to work in a fast-paced environment with multiple priorities at once
• Strong personal accountability, punctuality, and professionalism
• Interest in trading card games and hobby culture preferred
• Working knowledge of major TCG titles is a major plus
• Ability to problem-solve in real time and stay calm under pressure
• Must be dependable and able to work weekends, peak hours, and event-heavy schedules

Preferred Traits

• Sales-minded, while maintaining customer-first
• Strong sense of urgency
• Good judgment with customers and staff
• Understands how to balance relationship-building with business needs
• Team player looking to learn new things daily